Urgent Treatment Centre (UTC) Healthcare Assistant/Technician
Whitstable Medical Practice
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Job summary
Whitstable Medical Practice is seeking a UTC Technician or Health Care Assistant to join our Urgent Treatment Centre team. You will work alongside Emergency Practitioners to deliver high-quality patient care within the UTC.
We welcome applications from HCAs or A&E Technicians who are available for full-time hours. Pay is dependent on experience, with ongoing opportunities for professional development and support from a multidisciplinary team.
Qualifications
- Experience as Health Care Assistant or in a healthcare environment.
- Phlebotomy training or experience would be advantageous.
- Commitment to ongoing development and demonstrated reliability.
Responsibilities
- Provide and maintain high standard of personalised care under supervision.
- Assist with general duties and clinical tasks as directed by nursing staff.
- Maintain privacy, dignity and confidentiality of patients at all times.
- Assist in moving equipment, mounting and stocking clinical areas, and preparing clinical rooms.
- Undertake duties to support UTC operations and emergency management as required.
Skills
Education
Tools
Job description
Whitstable Medical Practice has an exciting opportunity for a
Whitstable Medical Practice has an exciting opportunity for a UTC HCA/Technician to work alongside our Practitioners within our Urgent Treatment Centre (UTC).
We welcome applications from either HCAs or A&E Technicians who are interested in full time. The rate of pay will be dependent on experience.
Main duties of the job
To work as a team member under supervision of the Emergency Practitioners within the UTC to provide and maintain an optimum level of care for our patients.
The services we provide are constantly developing. The post holder will need a can do attitude and a willingness to develop their own skills to meet the changing needs of the department.
Whitstable Medical Practice is a forward thinking single Primary Care Network (PCN), GP Practice based across three sites in Whitstable, Kent looking after 45,500 patients.
Feel valued, supported and have the opportunity to shape the future.
Be apart of the only GP practice named in the NHS 10-year Health Plan for its innovation and care.
This is an exciting opportunity to join a progressive and ambitious practice where your ideas, professional development and well-being are genuinely valued.
Support from our experienced clinical teams, including:
- Pharmacists to help with medication changes /issues
- Home Visiting Team Paramedics
- Very Helpful Nursing and HCA teams
- Supportive management and administrative teams
- Exceptional secretary support, including referrals.
Our state-of-the-art buildings provide access to a wide range of services and facilities, including:
- In-house phlebotomy
- X-ray
- Ultrasound
- DVT diagnosis and treatment
- Minor Injury Unit
- Dermatology including our award-winning QiC Team of the Year
- Echocardiography
- Ophthalmology
- Gynaecology
- LSI
- Minor surgery
- And many, many more ...
06 October 2026
Depending on experience
Permanent
Full-time
A2876-26-0025
Estuary View Medical Centre, Boorman Way, Whitstable, Kent, CT5 3SE, United Kingdom
This role encompasses a range of duties, which ultimately will assist in the delivery of a high standard of personalised care to patients and their relatives/carers.
Below is an outline of some core duties, which you will be expected to undertake at any time, together with more specific areas of work. The specific areas can be grouped into 2 main elements, these being general assistance and clinical.
In undertaking this role, all employees will be expected to behave at all times in a way that is consistent with and actively supports the principles listed below. These are:
Estuary Urgent Treatment Centre wants to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave in a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement as detailed in the table below.
Thoughtful Patient Care
Continuous Improvement
Caring and helpful
- Polite, respect individuals, thoughtful, welcoming
- Helpful, kind, supportive, dont wait to be asked
- Listening, informing, communicating
Accountable and reliable
- Reliable and happy to be measured
- Appreciative of the contribution of others
- Effective and supportive team-working
Safe and vigilant
- Clean hands and environment so patients are safe
- Professional, ensure patients feel safe
- Honest, will speak up if needed to stay safe
Best use of time & resources
- Simplify processes, to find more time to care
- Eliminate waste, investing for patients
Clinically excellent
- Best outcomes through evidence-led clinical care
- Compassionate, gentle, see whole person
- Value patients time to minimise waiting
Innovation for patients
- Empowerment to act on patient feedback
- Improvement led by research and evidence
- Teaching the next generation
1 To act as a point of contact for patients, relatives and carers ensuring they feel welcome in the department, kept aware of information, offered reassurance and generally dealt with in a helpful, friendly and courteous manner.
2 To help in the maintenance of the privacy, dignity and confidentiality of the patient at all times.
3 To assist with general duties such as taking and relaying telephone messages; photocopying and scanning documents; emailing fracture clinic requests as required.
4 To move small items including, clinical supplies, stationery, specimens and small pieces of equipment as appropriate.
5 To assist in keeping the department tidy i.e. picking up litter, mopping up small amounts of spillages, in accordance with policies.
6 To report any environmental and equipment faults in accordance with procedures e.g. dripping taps, faulty light bulbs etc.
7 To maintain an awareness in relation to security in the department and to report potential problems to the appropriate staff.
8 To comply with Health and Safety Policies as instructed by Whitstable Medical Practice to include reporting of all accidents and incidents, summoning help for any emergency etc.
9 To undertake any other duties as appropriate.
1 To maintain a visible presence in the Department and be ready to assist with/respond to any request.
2 To transfer patients and relatives/carers, by means of a wheelchair, to other areas of the practice.
3 To move items of equipment, including stores, as requested.
4 To keep the Department, both clinical and storage areas, prepared and well stocked at all times.
5 To ensure trolleys/wheelchairs are maintained in good and safe working order and kept clean.
6 To check all gas cylinders and change them when necessary.
7 Fill the hand-held liquid nitrogen if needed
8 Check vaccine refrigerators daily and record temperature
9 To ensure that there are sufficient patient information and advice leaflets
- Direct patient care duties will be carried out under the direction and supervision of trained nursing staff.
- To offer reassurance to and remain with vulnerable patients whilst in the Department.
- To assist nursing staff in preparing patients for clinical assessment or treatment e.g. removing dressings, cleaning wounds.
- To administer treatments as directed by nursing staff e.g. assisting with the application of dressings and having an awareness of oxygen therapy.
- To administer treatments as directed by nursing staff e.g. application of plaster casts, splints and support bandages.
- Assist in the initial assessment of undiagnosed patients by taking recordings of their vital signs as directed by nursing staff, including neuro obs, blood glucose monitoring and urinalysis.
- Recognise changes in the patients observations and report accordingly.
- To assist patients with toileting needs e.g. escort to toilet.
- To assist trained staff to transfer patients e.g. from trolley to ambulance stretcher.
- To make verbal reports to nursing staff concerning patients well-being and behaviours.
- To undertake further training to extend skills e.g. Blood glucose monitoring, Venepuncture & Cannulation, recording ECGs as directed by qualified nursing staff.
- To undertake D-dimer blood tests as directed by nursing staff.
- To act as a chaperone.
- To assist team in emergency management of patients e.g. performing cardiopulmonary resuscitation.
1 To accurately input patient data.
2 To be competent, after training, on various hospital & national computer systems.
3 Maintaining accurate electronic & paper patient records.
4 Dealing professionally with telephone enquires both internal & external.
5 To maintain a high level of patient confidentiality.
Check vaccine refrigerators daily and record temperature.
Unlock store rooms and cupboards. Ensure all equipment is set up for the day.
To ensure that there are sufficient patient information and advice leaflets and liaise appropriately
Filing of patient information and entering results of Blood Pressures, Urinalysis etc onto the Computer.
Re-stock and check Clinical rooms twice weekly and as needed.
Keep all cupboards and trolleys well stocked and tidy.
Be familiar with UTC protocols and take part in their regular updating.
Unpacking deliveries.
Liaise with UTC staff
Work alongside the clinicians in the provision of patient care.
Undertake and record a range of tasks, which may include:
- Measurement of height and weight
- Urinalysis
- Measurement of blood pressure, temperature and pulse
- Peak flow measurements
- Recording of ECGs
- Venepuncture
- Spirometry
- Simple dressings
- Simple wound care
Recognise changes in the patients observations, which must be reported and acted on.
Assist clinicians in emergency management of patients.
Enable patients to access appropriate professionals in the practice team.
Act as a chaperone.
Provide relevant health promotion literature for patients.
In addition to the key job responsibilities detailed in this job description all employees at Estuary View UTC are expected to comply with the general duties detailed below:
To maintain a clean, safe environment, ensuring adherence to the departments standards of cleanliness, hygiene and infection control.
This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time in response to changing circumstances. This job description does not form part of the contract of employment.
Estuary Urgent Treatment Centre wants to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave in a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement as detailed in the table below.
Thoughtful Patient Care
Continuous Improvement
Caring and helpful
- Polite, respect individuals, thoughtful, welcoming
- Helpful, kind, supportive, dont wait to be asked
- Listening, informing, communicating
Accountable and reliable
- Reliable and happy to be measured
- Appreciative of the contribution of others
- Effective and supportive team-working
Safe and vigilant
- Clean hands and environment so patients are safe
- Professional, ensure patients feel safe
- Honest, will speak up if needed to stay safe
Best use of time & resources
- Simplify processes, to find more time to care
- Eliminate waste, investing for patients
Clinically excellent
- Best outcomes through evidence-led clinical care
- Compassionate, gentle, see whole person
- Value patients time to minimise waiting
Innovation for patients
- Empowerment to act on patient feedback
- Improvement led by research and evidence
- Teaching the next generation
1 To act as a point of contact for patients, relatives and carers ensuring they feel welcome in the department, kept aware of information, offered reassurance and generally dealt with in a helpful, friendly and courteous manner.
2 To help in the maintenance of the privacy, dignity and confidentiality of the patient at all times.
3 To assist with general duties such as taking and relaying telephone messages; photocopying and scanning documents; emailing fracture clinic requests as required.
4 To move small items including, clinical supplies, stationery, specimens and small pieces of equipment as appropriate.
5 To assist in keeping the department tidy i.e. picking up litter, mopping up small amounts of spillages, in accordance with policies.
6 To report any environmental and equipment faults in accordance with procedures e.g. dripping taps, faulty light bulbs etc.
7 To maintain an awareness in relation to security in the department and to report potential problems to the appropriate staff.
8 To comply with Health and Safety Policies as instructed by Whitstable Medical Practice to include reporting of all accidents and incidents, summoning help for any emergency etc.
9 To undertake any other duties as appropriate.
Infection Control
To maintain a clean, safe environment, ensuring adherence to the departments standards of cleanliness, hygiene and infection control.
This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time in response to changing circumstances. This job description does not form part of the contract of employment.
- Minimum Grade C GCSE or equivalent in English Language and Maths.
- Healthcare qualification.
- Excellent assessment skills.
- Good decision making, communication and organisational skills.
- Excellent interpersonal skills with the ability to work effectively with people at all levels.
- Good IT skills to enable accurate recording of consultations.
- Committed to ongoing development.
- Adaptable and flexible to work additional hours including extended access hours.
- Ability to work under pressure.
- A team player.
- Enthusiasm and energy.
- Recording of ECGs.
- Taking recordings of vital signs.
- Application of plaster cast, splints, & support bandages.
- Point of care blood testing.
- Experience of working as a Health Care Assistant, Nursing Associate or experience within a Healthcare/ health environment.
- Phlebotomy Trained.
- Wound Care Trained.
- Knowledge of EMIS.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Whitstable Medical Practice
Estuary View Medical Centre, Boorman Way, Whitstable, Kent, CT5 3SE, United Kingdom
https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)
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