Healthcare Assistant

East of England Community Health and Care NHS Trust (Cambridgeshire); King's Lynn and West Norfolk; On-site; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust (Cambridgeshire) is seeking a Health Care Assistant for iCaSH Kings Lynn. The 37.5 hour per week fixed-term post supports contraception and sexual health services within a multidisciplinary team.

You will welcome patients, gather confidential details, provide information, and assist with intimate procedures after training, while upholding privacy and dignity. A Care Certificate and STI/STIF knowledge are preferred.

Qualifications

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course – Core.
• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.
• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Responsibilities

• To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.
• Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.
• To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.
• Provide a phlebotomy service for patients attending the services.
• To support health promotion events when requested.
• To be non-judgemental to all client groups regardless of age/ethnicity/religion.
• To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.
• Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Skills

Clinical duties

Dexterity

Equipment operation

Microscopy interpretation

Education

Health & Social Care Level 2/3

STIF Core

Tools

IDOX LILIE

Job description

Main area Health Care Assistant Sexual Health and Contracpetion Grade Band 3 Contract 12 months (Fixed Term Contract) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 448-AMB-8375615

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site iCaSH Kings Lynn Town Kings Lynn Salary £25,760 - £27,476 per annum, pro-rata Salary period Yearly Closing 01/11/2026 23:59 Interview date 11/11/2026

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

An exciting opportunity has arisen to join the team within iCaSH Kings Lynn working in a fixed term 37.5 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Please note interviews will take place at iCaSH Kings Lynn, Vancouver House, PE30 5EJ

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 27th October 2026'

Main duties of the job

To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.

Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.

To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.

Provide a phlebotomy service for patients attending the services.

To support health promotion events when requested.

To be non-judgemental to all client groups regardless of age/ethnicity/religion.

To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.

Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

Communication

Communicate effectively with the multidisciplinary team in order to promote efficient patient care.
Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.
Always ensure correct storage of patient’s records as per the Trusts record keeping policy
Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.
Welcome visitors and patients to the clinical area providing assistance, support and information where required.
Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.
Ensure accurate record keeping in line with Trust and national standards.
Monitor and reassure patients during clinical procedures.
Actively participate in multidisciplinary training, meetings, and events.
Signpost clients to other services where appropriate.
Within remit of own role, support the teaching and supervision of students from a variety of disciplines.
Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Budgetary Responsibility

To assist in maintaining stock (drugs/clinical supplies) levels, always adhering to CCS Medicines ManagementPolicy, identifying and reporting any discrepancies to line manager after appropriate training.
Assist with or undertake stock control and ordering as required

People Management

Within remit of own role, assist in providing training and support for new members of staff.
Maintaining own professional development and requirement to take part in annual appraisals and one to ones.
Be prepared to attend and undertake any necessary training, being aware of the need to develop self and to strive to increase personal knowledge.
Undertake any training identified by the Clinic Manager integral to the role requirements and specialty area.
Recognise limitations and seek direction when necessary.
Contribute to the development of patient care and setting standards.
The post holder must participate in clinical and other audits as required.

Research & Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control

The trust staff are responsible for protecting themselves and others against infection risks.
All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers.
All staff undertaking patient care activities must attend infection control training and updates as required by the trust.
All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving)

Health and Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors
To ensure that the trust’s Health and Safety Policies are understood and observed and that procedures are followed.
To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.
To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.
To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

Code of Conduct

The post holder is required to adhere to the Conflicts of Interest Policy

General

All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the trust, including matters relating to other members of the staff and members of the public/patients.
Maintain appropriate patient and clinical records in line with the trusts policies and procedures, and in line with the agreed service specification.
The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.
Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.
The post holder must carry out their responsibilities with due regard to the trust’s Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.
Support the trust’s sustainability green plan and take personal responsibility to ensure that we work to reduce carbon emissions.
The trust is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Person specification

Qualifications

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training /learn new skills as required.
• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course – Core.

Experience

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.
• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skils

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.
Immigration Status – East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against eligible roles. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

Redeployment - Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.