Urgent Treatment Centre Receptionist

NHS; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join the NHS as a UTC Administrator at St Mary's Hospital, responsible for patient support and administrative tasks. This role offers a chance to develop skills through training, with flexible shifts and opportunities for career growth in a supportive environment.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• 1 year experience working in an office environment.
• Experience of working in a customer-focused environment.
• Ability to prioritise workload.

Responsibilities

• Maintain a high level of customer care at all times.
• Input patient demographic details onto the hospital database.
• Work with staff to maintain the smooth running of reception areas.

Skills

Keyboard Skills

Knowledge of Cerner and/or Adastra ICT systems

Education

Good General Education

GCSE Maths

Job description

An exciting opportunity has arisen to join our team of administrators in St Mary's Hospital Urgent Treatment Centre(UCT), providing support to patients, clinicians, nurses, and managers.

As a UTC administrator you will be the first port of contact for patients calling and coming into the department both at the front door and for patients arriving via 111 or London Ambulance. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.

The post also involves creating close working relationships with services outside of the Urgent Treatment Centre, such as the London Ambulance Service paramedics, the Information and Communications Technology department (ICT), and staff from the A&E & Same Day Emergency Centre (SDEC).

You will have the chance to develop your administrative skills on our award-winning in-house courses and through a programme of structured appraisals, support and development.

Please note the following shifts available- successful applicants will need to be available for a minimum of 15 hours (2 shifts)- shifts can be a combination of early's/lates & nights.

Main duties of the job

• To maintain a high level of customer care at all times. To communicate effectively and sympathetically with all visitors to the department.
• To obtain and input patient demographic details onto the hospital database ensuring accuracy.
• To ensure that all administrative duties are carried out in a professional, accurate and efficient manner at all times.
• To work in cooperation with other members of staff to maintain the smooth running of all reception and clerical areas within the department.
• To respond in the event of a major incident and hold an action card in the Emergency Department.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Good General Education
• GCSE Maths

Experience

• 1 year experience working in an office environment
• Experience of working in a customer focus environment.
• Ability to prioritise workload
• Experience of working in a hospital setting

Skills

• Keyboard Skills
• Knowledge of Cerner and/or Adastra ICT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.