Endoscopy Receptionist

Lewisham and Greenwich NHS Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Lewisham and Greenwich NHS Trust seeks an administrative role focused on managing outpatient bookings through the iCare system. This position is integral to ensuring efficient patient processes, supporting a community health environment. The trust values its staff and fosters a workplace culture focused on equality and diversity.

Responsibilities

• Book follow-up appointments and ensure clinic outcome forms are completed.
• Escalate urgent waiting list issues to relevant managers.
• Accurate entry and update of patient details on the iCare system.

Job description

To arrive, depart, book follow-up appointments, and cancellations on the Trust’s iCare system in a timely fashion.

To book follow-up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every session.

To escalate to relevant Specialty Service Managers capacity and waiting list issues that require urgent action.

A formal performance review takes place on a six-monthly basis where objectives are agreed and reviewed in line with the performance management system.

The post holder will record parting activity of the RTT status in line with the Access Policy.

Ensure the accurate entry and update of patient details and hospital episodes.

Verify and accurately update patient details on iCare during the arrival and departure process.

Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, serving over one million people across London boroughs including Lewisham, Greenwich, and Bexley. Our facilities include Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and community settings in Lewisham, as well as services at Queen Mary’s Hospital in Sidcup.

Our People Are Our Greatest Asset. We believe that when staff feel supported and happy at work, this positivity benefits our patients. Our initiatives in Equality, Diversity & Inclusion (EDI) aim to foster a culture of engagement through various programs, networks, and training to improve representation, access, and staff experience.

For further details or informal visits, contact:

• Name: Danielle Webster
• Job title: Endoscopy Booking Supervisor
• Email: [e-mail]
• Telephone: [phone]