Medical Receptionist

TOWER HOUSE SURGERY; High Wycombe; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Receptionist to join their team. In this vital role, you will be the first point of contact for patients, greeting them warmly and managing the appointment system to ensure a smooth flow of consultations. Your responsibilities will include handling queries, maintaining medical records, and utilizing clinical software to support patient care. This position offers a unique opportunity to contribute to the well-being of the community while working in a supportive and professional environment. If you are organized, have excellent communication skills, and are passionate about patient care, this could be the perfect role for you.

Qualifications

• Experience in patient reception and appointment management.
• Familiarity with medical records and data entry protocols.

Responsibilities

• Greet patients and manage appointment systems efficiently.
• Ensure accurate filing of medical records and correspondence.
• Handle telephone inquiries and maintain a tidy reception area.

Skills

Patient Communication

Appointment Management

Medical Record Management

Data Entry

Telephone Etiquette

Education

High School Diploma

Healthcare Administration Certification

Tools

Clinical Software

Telephone System

Job description

RECEPTION DUTIES
Greeting and directing patients, ensuring the efficiency of the appointment system and monitoring the flow of patients to consulting and treatment rooms. Ensure that patients who need urgent consultations are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors. Enter requests for home visits into Visit Book, including all relevant information. Action requests for ambulance transportation. Action requests for results and appointments. Fax letters/forms as required. Photocopy as required. Open post, scan, file and distribute as necessary. Ensure reception and waiting areas are kept neat and tidy.

MANAGEMENT OF APPOINTMENTS SYSTEM
Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical records. Make future appointments and recalls according to agreed guidelines and protocols.

MANAGEMENT OF MEDICAL RECORDS
File correspondence both electronically and manually to include reports, results, as required according to agreed protocols. Ensure that the records are accurate.

COMPUTER
Be familiar with the clinical programme used in the Surgery; enter data as required accurately, in accordance with agreed protocols. Use the computer to produce repeat prescriptions, in accordance with agreed protocols. Use the computer to produce appointments sessions lists. Use the computer to enter patient data as required, according to agreed protocols. Use the computer to access data searches as required, according to agreed protocols. Scan documents into patient records according to protocols.

OPERATION OF TELEPHONE SYSTEM
Answer the telephone, re-direct calls as appropriate, answer queries, and take messages. Ensure telephone system has switched over to night service as required.

OTHER DUTIES
Carry out any other duties required to ensure patient services are maintained.

START AND END OF DAY PROCEDURES
Open up premises at start of day, set alarm to day function and make all necessary preparations to receive patients. Secure premises at end of day, ensure building is totally secure, internal lights off, and alarm activated.