Urgent Treatment Centre Receptionist

Cardiff and Vale University Health Board; West Green; On-site; GBP 21,000 - 25,000; Full time

Job summary

Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for patients and visitors. You will coordinate reception and clerical services, book appointments, and support the clinical team with high standards of service.

The role requires excellent communication, calm professionalism, and a commitment to patient care, with variable hours and weekend/bank holiday shifts. UK right to work and visa sponsorship considerations apply.

Qualifications

• GCSE or equivalent maths and English
• NVQ Level 2 in business administration or equivalent
• Excellent telephone and communication skills
• Experience dealing with the general public
• Ability to remain calm and polite in busy times
• Good written and spoken English

Responsibilities

• Receive patients and visitors to the UTC
• Book patients onto the computer system and arrange follow-up appointments
• Assist with photocopying, letters and emailing
• Maintain tidiness and cleanliness of the office
• Attend team meetings and participate in training
• Ensure privacy and confidentiality of patients and staff

Skills

Excellent communication skills

Telephone etiquette

Organisational skills

Calm under pressure

Teamwork

Customer service

Education

GCSE English

GCSE Maths

NVQ Level 2 or equivalent in business administration

Job description

Are you the friendly face and organized professional we're looking for? Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for our patients and visitors. This role is perfect for someone with excellent communication skills, a calm demeanour, and a passion for helping others. The successful candidate will be working variable hours between 7:15am - 10:15pm Monday to Sunday (bank holidays inclusive) on reception in our Urgent Treatment centre (UTC) or (CAU) to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services. Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. Skilled Worker visa: going rates for eligible occupation codes - GOV.UK,

• Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
• Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
• Undertakes admin tasks that are assigned.
• Attends team meetings within the service
• Formats letters, reports where necessary
• Carries out photocopying.
• Ensures incoming or outgoing post is processed promptly, Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.
• School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience.
• NVQ Level 2 or equivalent qualification in business administration or equivalent experience, Keeping personal or sensitive information confidential
• Producing documents, letters and email using IT
• Excellent telephone and communication skills
• Previous experience in dealing with the general public, Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
• Working as part of a team - making a contribution and helping others., Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
• Good written and spoken English
• Able to record accurate information over the telephone or face to face, Excellent organisational skills
  We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussex Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement Excellent training, development, and research opportunities Accredited Living Wage Employer, we ensure fair pay for all our staff Cost-effective workplace nurseries in Crawley, Hove, and Brighton Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.