Urgent Mental Health Helpline Administration Coordinator

NHS Professionals; Canterbury; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Bank shifts and timesheet portal

Job summary

NHS Professionals is recruiting for an Urgent Mental Health Helpline Administration Coordinator based at St Martins Hospital, Canterbury. The role offers a 37.5 hour week, Monday to Friday, 9am–5pm, under Band 3 with a pay rate of £12.75 per hour.

A temporary post roughly three months in duration, supporting the KMUMHH service within Kent and Medway Mental Health NHS Trust. The administrator will provide frontline admin support, diary management, meeting organisation, and customer service to

Qualifications

• Strong administrative experience.
• Experience with diary management and meetings coordination.
• Customer service orientation is essential.

Responsibilities

• Diary management and coordination for KMUMHH and team.
• Organise meetings and events, both virtual and in-person.
• Handle admin emails and mailboxes; answer calls.
• Take minutes and maintain records of decisions.
• Support KPIs and Trust targets through basic analysis.

Skills

Administrative experience

Job description

Job Description

NHSP ID: 91887

Job Title: Urgent Mental Health Helpline Administration Coordinator

Department: Urgent Mental Health Helpline

Duration: This is a temporary role, and it is currently due to last roughly 3 months

Location: Eastern & Coastal Area Offices, St Martins Hospital, Canterbury, CT1 1TJ

Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding: Band 3 - £12.75 per hour

Trust: Kent and Medway Mental Health NHS Trust

The postholder must have the following experience/skills:

Strong Administrative experience

Job Description

This role involves working within the Kent and Medway Urgent Mental Health Helpline (KMUMHH), a public facing 24/7 crisis pathway, accessible via NHS 111 Opt 2. KMUMHH is available to adults aged over 18 living in, or visiting, the geographical area of Kent and Medway. The service provides access to urgent and emergency mental health services for people who are experiencing urgent mental health crisis with no urgent physical health need. KMUMHH is accessible by dialling 111, and selecting option 2 for mental health support when prompted.

The Administrator role is a flexible resource to support the Urgent Mental Health Helpline in the provision of services to include organisation of work for self and other team members. You will have contact with internal colleagues and other external stakeholders. The focus of the role is on customer service, organisation e.g. diary management and organising meetings & events, maintenance of effective and efficient working systems and supporting business and performance management.

The varied role of Administrator will include:

• Typing letters
• Using the patient record system RIO (training provided).
• Taking phone calls and managing the admin mailboxes.
• Minuting meetings.
• Some analytical work in supporting the team to achieve their KPIs and Trust targets.
• Ordering of stationery and other items as required via SBS (training provided).
• Meet and greet either by phone or face to face – welcoming visitors in a courteous/prompt manner and check contact details are up to date.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days - call us anytime
• Multi locational - work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities - Keep up with the essentials and more
• Build holiday allowance for every shift you work – your work life balance is important to us
• Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.