Urgent Mental Health Helpline Coordinator

Kent and Medway NHS and Social Care Partnership Trust; Canterbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Kent and Medway NHS and Social Care Partnership Trust invites applications for an Urgent Mental Health Helpline Administrator. The role supports the NHS 111 Opt 2 service, focusing on customer service, diary management, and efficient administrative systems.

You will work largely independently with regular supervision, coordinate appointments, draft documents, and liaise with internal and external partners. This Band 3 post offers opportunities to contribute to urgent mental health care delivery

Qualifications

• Administrative experience in a fast-paced healthcare environment.
• Proficient in diary and meeting management.
• Strong written and verbal communication.

Responsibilities

• Provide day-to-day administration to the Urgent Mental Health Helpline.
• Manage diaries and co-ordinate meetings and events.
• Maintain efficient working systems and support performance management.
• Liaise with internal and external stakeholders on behalf of line manager.
• Answer phones, handle emails, and triage inquiries.
• Prepare standard and non-standard reports on activity.
• Draft letters, leaflets, and information in line with branding.
• Assist with rotas and staffing level planning.
• Ensure documentation is available for follow-up review.
• Provide welcoming support to visitors.

Skills

Customer service

Diary management

Meetings coordination

Communication skills

Teamwork

Prioritisation

Interpersonal skills

RiO

Tools

RiO

Job description

Kent and Medway NHS and Social Care Partnership Trust invites applications for an Urgent Mental Health Helpline Administrator. The role supports the NHS 111 Opt 2 service, focusing on customer service, diary management, and efficient administrative systems.

You will work largely independently with regular supervision, coordinate appointments, draft documents, and liaise with internal and external partners. This Band 3 post offers opportunities to contribute to urgent mental health care delivery