Urgent Care SPOA Advisor – Part Time

NHS; England; On-site; AUD 150,000 - 226,000; Part time

Benefits offered by this job

DBS check funded

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a SPOA Call Advisor to be the first point of contact for urgent care services. You will handle calls from health and social care professionals, record information accurately, and route referrals to appropriate clinicians.

The role requires a DBS check and right to work in the UK, with shifts across early evenings, weekends, and holidays. The post supports Dorset Integrated Urgent Care Services (DIUCS) providing a streamlined urgent

Qualifications

• Experience in customer service and a calm, professional communication style.
• Ability to take accurate information and follow established templates.
• Capable of handling high-pressure urgent care referrals.

Responsibilities

• Receive requests for assistance, treatment or care from healthcare professionals.
• Answer calls efficiently and courteously according to protocols.
• Record information accurately in SystmOne and other systems.
• Assess risk and patient needs to refer to appropriate services.
• Complete referral forms using set templates and verify service capacity.

Skills

Calm communicator

Customer service

Clear communication

Tools

SystmOne

Job description

Dorset HealthCare University NHS Foundation Trust is seeking a SPOA Call Advisor to be the first point of contact for urgent care services. You will handle calls from health and social care professionals, record information accurately, and route referrals to appropriate clinicians.

The role requires a DBS check and right to work in the UK, with shifts across early evenings, weekends, and holidays. The post supports Dorset Integrated Urgent Care Services (DIUCS) providing a streamlined urgent