Urgent Care Practitioner

The Methodist Church in Britain; Nottingham; On-site; GBP 30,000 - 47,000; Full time

Benefits offered by this job

27 days annual leave pro rata

NHS pension scheme

Home working after probation

Car fleet

Home electronics scheme

Cycle to work

Eligibility for blue light card

Wellbeing package

Bank shift bidding

Job summary

Primary Care 24, an NHS contractor providing urgent care services, seeks an Urgent Care Practitioner for the out-of-hours team. The role can be salaried or bank, with six-hour weekday evening shifts to midnight and 24/7 weekend coverage.

It involves telephone assessment of patients using clinical judgement and algorithms, with flexible full-time to bank hours. Applicants should have telephony triage experience, a clinical degree, and at least three years post-qualification experience, with

Qualifications

• Telephony triage experience and clinical judgement used to assess patients.
• Three years' post-qualification experience in urgent care settings.

Responsibilities

• Assess patients' clinical need by telephone consultation using clinical judgement and algorithms.
• Prioritise Red Flag triage patients following escalation plans.
• Manage clinical demand with the Clinical Coordinator / Shift Manager to deliver safe care within agreed waiting times.
• Review patients awaiting contact and signpost to appropriate services.
• Liaise with the nominated medical and nursing leadership team to oversee and coordinate patients awaiting contact.
• Escalate concerns to the Clinical Coordinator or on-call teams.
• Transfer patients safely between clinical dispositions and signpost them when clinically safe.

Skills

Telephony triage

Emergency healthcare

Clinical judgement

Education

Degree in clinical practice

Clinical Examination and Diagnostics Level 6/7

Job description

The Urgent Care Practitioner post sits in the out-of-hours team at Primary Care 24, a not-for-profit NHS contractor, and can be salaried or bank. The core work is telephone assessment of patients' clinical need using clinical judgement and algorithms, plus filtering and escalating patients awaiting contact. Shifts run six hours on weekday evenings to midnight, with 24/7 weekend cover, and hours range from full-time to bank. Telephony triage experience, a clinical degree and three years' post-qualification experience decide fit.

What the job involves

• Assess patients' clinical need by telephone consultation, using clinical judgement and clinically based algorithms
• Prioritise patients on a Red Flag triage approach, including elderly, palliative and deteriorating patients, in line with service escalation plans
• Manage clinical demand with the Clinical Coordinator / Shift Manager to deliver safe care within agreed waiting times
• Review patients awaiting contact, filtering for signposting to more appropriate services to minimise clinical risk
• Liaise with the nominated medical and nursing leadership team to oversee and coordinate patients awaiting contact
• Escalate concerns and priority patients to the Clinical Coordinator or on-call teams
• Transfer patients safely between clinical dispositions and signpost them when clinically safe

What’s required

Qualifications

• Degree in clinical practice
• Clinical Examination and Diagnostics Level 6 or 7, or relevant telephony triage experience

Experience

• Extensive experience in emergency healthcare settings
• Significant expertise in clinical triage
• Minimum 3 years' post-qualification experience
• Experience in urgent care, primary care or a similar setting

What’s offered

• 27 days' annual leave pro rata, with previous NHS service counted
• NHS pension scheme
• Home working available after completing probation (salaried)
• Car fleet and home electronics schemes
• Cycle to work scheme
• Eligibility to apply for a blue light card
• Wellbeing package: doctor line, Westfield rewards, wellbeing support and gym discounts
• Bank shift bidding under the bank agreement