Urgent Care Coordination Specialist

CLEO Systems 24 Ltd; Norwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

33 days annual leave

Wellbeing support

Employee Assistance Programme

Occupational health services

Professional development opportunities

Reward and discount schemes

Blue Light Card

Job summary

Integrated Care 24 (IC24) is seeking an UCCH Coordinator to help coordinate timely community-based care for patients with urgent healthcare needs. You will support multidisciplinary teams, process referrals from healthcare professionals, and help ensure smooth urgent care pathways while avoiding unnecessary hospital admissions.

The role suits individuals who are highly organized, able to prioritise tasks, and able to communicate confidently with a wide range of stakeholders.

Qualifications

• This role requires experience in NHS, IUC or healthcare settings.
• Strong organizational and prioritization abilities are essential.
• Calm under pressure with adaptability to changing situations.
• Effective communication with a wide range of stakeholders.

Responsibilities

• Coordinating urgent care services: receive and process referrals from healthcare pros, directing patients to appropriate community care.
• Support multidisciplinary teams with timely responses to UCCH referrals and patient needs.
• Monitor service demand and help manage fluctuating workloads to maintain performance.
• Build relationships with healthcare professionals and partner organisations to share clear information.
• Maintain accurate records on operational systems in line with data standards.
• Contribute to quality improvements and implement new ways of working for better outcomes.
• Promote safeguarding and ensure patient wellbeing and safety at all times.
• Provide flexible team support, including training coverage and contingency planning.

Skills

NHS experience

Multidisciplinary coordination

Patient-focused care

Tools

Healthcare systems

Electronic patient records

Job description

Integrated Care 24 (IC24) is seeking an UCCH Coordinator to help coordinate timely community-based care for patients with urgent healthcare needs. You will support multidisciplinary teams, process referrals from healthcare professionals, and help ensure smooth urgent care pathways while avoiding unnecessary hospital admissions.

The role suits individuals who are highly organized, able to prioritise tasks, and able to communicate confidently with a wide range of stakeholders.