Urgent Care Contact Centre Coordinator

Primary Care 24; Grimsby; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

27 days annual leave pro rata

Cycle to work scheme

Blue light card eligibility

Colleague wellbeing package

Job summary

Primary Care 24 is seeking Urgent Care Coordinators to join a busy Urgent Care Call Centre at our Wavertree head office, onsite. The role covers shift-based duties handling calls, managing patient flow, and safeguarding across a NHS-inspired environment.

Ideal candidates have strong communication, IT literacy, and prior call centre experience within healthcare settings. Benefits include NHS-style scope, flexible weekend shifts, and staff wellbeing support.

Qualifications

• Excellent communication skills both verbal and written.
• Computer literate and competent using IT systems.
• Previous call centre/telephone answering experience.
• Experience of working in a healthcare environment is desired.
• Time management and priority management experience.

Responsibilities

• Manage calls into the service following relevant procedures ensuring all calls are answered within set timeframes.
• Manage patient flow ensuring patients are seen in the correct capacity according to clinical need.
• Handle incidents, complaints, compliments and safeguarding and elevate where necessary.
• Ensure handovers are robust at the end of each shift, with any vital updates communicated.
• Have knowledge of all policies and procedures ensuring they are put into action on each shift.
• Liaise with drivers arranging home visits. Contact patients to arrange face to face appointments.
• Report any urgent cases and any clinical or operational issues to relevant operation teams and clinical teams.
• Log correctly and confidentially any information into clerical systems.

Skills

Excellent communication

Verbal and written

IT systems

Call centre experience

Healthcare environment

Time management

Job description

Primary Care 24 is seeking Urgent Care Coordinators to join a busy Urgent Care Call Centre at our Wavertree head office, onsite. The role covers shift-based duties handling calls, managing patient flow, and safeguarding across a NHS-inspired environment.

Ideal candidates have strong communication, IT literacy, and prior call centre experience within healthcare settings. Benefits include NHS-style scope, flexible weekend shifts, and staff wellbeing support.