Urgent Call Centre Agent

EE Limited; Immingham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Online GP

Carer's Leave

Family Leave

Discounts on EE/BT

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare and Dental

Job summary

EE Limited in Darlington is seeking an urgent part-time call centre agent. The role involves speaking with customers over the phone, understanding their needs, and matching them with EE products and services.

You’ll work 20, 25 or 30 hours per week with an hourly rate rising after nine months and a structured progression path. You will benefit from a competitive salary, uncapped commission, and benefits such as private healthcare, carer's leave, and travel loans.

Qualifications

• Customer-focused mindset with good communication skills.
• Ability to adapt in a fast-paced contact centre environment.
• Willingness to learn and meet targets with support and training.

Responsibilities

• Answer customer calls to understand needs and match EE products and services.
• Deliver helpful solutions while maintaining excellent service standards.
• Collaborate with the team, share ideas, and meet performance targets.

Job description

URGENT CALL CENTRE AGENT

Job Description

Where: EE Darlington (Senhouse Road)

Part Time: We have 20, 25 and 30 hours per week available

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: October 2026

What's in it for you

• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded.

At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.

Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.