Call Centre Operator - Uncapped Commission

EE; Barmpton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Competitive Salary

Online GP

Paid Carer’s Leave

Family Leave: 18 weeks full pay / 8 at

Huge Discounts on EE/BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Job summary

EE Darlington is hiring for a part-time role (20, 25 or 30 hours per week) with an hourly rate of £13.35, rising to £13.66 after 9 months. Start date October 2026.

You will speak with customers by phone, match them with EE products, and build lasting relationships across a fast-paced team. Enjoy benefits including an uncapped commission, private healthcare options, travel loan, volunteering days, and flexible scheduling to fit life events.

Qualifications

• Experience in customer service or retail is desirable.
• Strong communication and listening skills.
• Able to stay focused and positive in a fast-paced environment.

Responsibilities

• Speak with customers over the phone to understand needs and present EE products and services.
• Build relationships and provide solutions that meet customers' requirements.
• Work flexibly, manage breaks or time off while delivering targets and quality service.

Skills

Customer service

Communication skills

Telephone sales

Job description

Where:

EE Darlington (Senhouse Road)Part Time:

We have 20, 25 and 30 hours per week available

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: October 2026

What’s in it for you

• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
• Family Leave:Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skillsand develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.