Contact Centre Agent (pensions)

EE Limited; Immingham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive Salary

Online GP

Carer's Leave

Family Leave

Discounts on EE/BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare

Job summary

EE Limited is seeking a part-time Contact Centre Agent (pensions) in the Darlington area. The role involves handling customer calls, understanding pension needs, and offering EE products and services. Training will be provided to build confidence and achieve targets.

The position offers flexible hours (20/25/30 per week) with a starting hourly rate of £13.35, rising to £13.66 after nine months in the role, plus a comprehensive benefits package and opportunities for development.

Qualifications

• Experience in customer service roles is advantageous.
• Strong communication and adaptability essential.
• Ability to meet targets and deliver great service.

Responsibilities

• Speak with customers over the phone to understand their needs and offer solutions.
• Match customers with EE products and services that fit their requirements.
• Collaborate with the team to share ideas and achieve targets.

Skills

Customer service

Communication

Phone support

Problem solving

Tools

CRM software

Job description

Contact Centre Agent (pensions)

2026-10-03T00:00:00

North East England

North East England

GB

NE33 2AL

Any

EE

2026-11-09T00:06:03.757

Job Description

Where: EE Darlington (Senhouse Road)

Part Time: We have 20, 25 and 30 hours per week available

Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role

Start date: October 2026

What's in it for you

• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded.

At EE, we're harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.

Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.