Contact Centre Agent - Uncapped Commission

EE; Richmond; On-site; GBP 13,000 - 15,000; Part time

Job summary

EE Darlington (Senhouse Road) Part Time role on 20 hours per week (with a 2-week rotation pattern) offers a starting salary of £13,928.53 per year. You’ll speak with customers by phone, understand their needs, and match them with EE products and services while working with a supportive team.

The role includes benefits such as flexible hours, quarterly targets, and access to EE and BT discounts, with opportunities for growth and paid time off. Training is provided to help you succeed.

Qualifications

• Strong customer service mindset with a focus on helping customers.
• Excellent communication and listening skills.
• Ability to adapt in a fast-paced retail environment.

Responsibilities

• Assist customers over the phone and in-person to identify needs and recommend EE products and services.
• Meet or exceed targets and contribute to the team’s success.
• Take part in training and development programs offered by EE.

Job description

Where:

EE Darlington (Senhouse Road) Part Time:

We have 20 hours per week* availableSalary:

£13,928.53

Hourly rate:

£13.35 per hour rising to £13.66 per hour at 9 months in role

Start date:

October 2026

*Please note , the shift pattern for 20 hours per week is an average and you will be working a two week rotation which is 22 hours one week and 18 hours the next. Please ensure you have the right to work over 20 hours per week and have no working restrictions, or we will not be able to progress with your application.

What’sin it for you

• Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave:Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skillsand develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Darlington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.