Uptime Engineer

SMT GB; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

Pension

Retirement Support

Pension (5% match)

Car Leasing & Cycle to Work

Discounts Platform

Refer-a-friend bonus

Long service awards

Job summary

A leading engineering firm is seeking an experienced Uptime Engineer in Birmingham to ensure the operational efficiency of equipment. You'll develop maintenance strategies, troubleshoot issues, and manage customer communications. Ideal candidates will have NVQ Level 3 in Plant Maintenance and experience as a Heavy Plant Engineer. The role includes strong focus on customer service and collaboration with internal teams to enhance performance and reduce downtime.

Qualifications

• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience.
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts.
• Ability to work at pace and using own initiative.

Responsibilities

• Develop maintenance strategies based on contract fleet trends.
• Ensure systems are updated with accurate machine data.
• Use inspection reports to identify machine issues.
• Oversee parts and service quotes to grow contract work.
• Identify parts, labor, and tooling needs for warranty cases.
• Generate sales leads for high-value work and service solutions.
• Collaborate on contract strategies and cost management.
• Manage technical support escalations and customer communications.

Skills

Diagnostic and repair experience

Excellent communication skills

Troubleshooting

Strong IT skills

IT skills (MS Office)

Education

NVQ Level 3 in Plant Maintenance or equivalent

Tools

MS Office

Job description

Grade: 13

Location: Vacancies in our Horsham, Birmingham, Duxford, Treforest and Warrington

Contract: Full-time, permanent

SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.

What you'll be doing

• Develop maintenance strategies based on contract fleet trends to improve reliability and performance
• Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues
• Oversee and support parts and service quotes to increase incremental work on contract machines
• Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
• Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
• Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
• Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
• Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
• Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required

Requirements

What you'll bring

• NVQ Level 3 in Plant Maintenance or equivalent
• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
• Excellent communication skills both written and verbal
• Passionate about delivering exceptional levels of customer service
• Ability to troubleshoot and solve problems efficiently
• Able to build good working relationships with internal and external stakeholders at all levels
• Able to produce and understand technical reports
• Ability to work at pace and using own initiative
• Strong IT skills with the ability to use all MS packages and systems

Desirable

• Experience working in a technical support or project coordination
• Condition Monitoring experience

Benefits

What's in it for you

Alongside a competitive salary we offer you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
• Free Physio Access - Speak to a physio by phone or video
• 24/7 GP Service - Private GP access anytime
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits

Life Outside of Work

• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
• Family Leave - Enhanced maternity, paternity and adoption leave
• IVF Support - Paid time off for treatment and appointments
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire

Financial Extras

• Pension - We match your contributions up to 5%
• Car Leasing - Salary sacrifice schemes through Tusker or Octopus
• Cycle to Work - Save on a new bike and accessoriesDiscounts Platform - Save on groceries, holidays, shopping and more

Feeling Part of the Team

You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.