United Kingdom - Retail Sales Advisor - OMEGA Bond Street

Omega Sa; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury watch brand in London seeks a Retail Sales Advisor to provide exceptional customer service and promote OMEGA products. The ideal candidate will have experience in retail sales, particularly in luxury environments, and a passion for watches. Responsibilities include greeting customers, handling transactions, and maintaining store standards. Join a prestigious brand known for innovation and excellence.

Qualifications

• Experience in retail sales, preferably in luxury or watch retail environments.
• Understanding of luxury retail standards and passion for luxury products.

Responsibilities

• Greet and serve all customers, providing friendly service.
• Handle all transactions responsibly and securely.
• Keep the store clean and presentable at all times.

Skills

Customer Service

Sales

Communication

Job description

Old Bond Street 12, W1S 4PA London, United Kingdom - United Kingdom (England)

Retail Sales Advisor - OMEGA Bond Street

The company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design, and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches are among the most admired and ingenious in the industry. Recently, OMEGA’s reputation has been enhanced by achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is a leading name in golf, swimming, athletics, bobsleigh, and sailing. The brand partners with social causes like Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin, and many more.

Job description

Main Function

To provide exceptional levels of customer service to all customers. Merchandise, promote, and sell all OMEGA products to end consumers. Meet all sales targets and boutique objectives.

Profile

Key Responsibilities

• Sales: Greet and serve all customers, providing friendly service and delivering a memorable experience. Be familiar with the product range, past and present, to provide detailed information. Maintain good knowledge of watch functions and other OMEGA products. Provide reliable sales and customer service information. Assist in merchandise display. Contribute to reaching sales targets. Deliver exceptional customer service consistently.
• Security: Help control shrinkage through attentive action, merchandise handling, accident prevention, and careful operation of tills and policies. Be aware of security hot spots and follow company procedures for opening/closing the store and processing deliveries.
• Cash Handling/Payment Transactions: Handle all transactions responsibly and securely, including till functions, cashing up, and dealing with various payment methods.
• Care of the Store: Keep the store clean and presentable at all times, maintaining both back of house and shop floor standards. Be health and safety conscious and uphold visual merchandising standards.
• Communication: Follow company policies, attend briefings, present oneself professionally, and communicate clearly with customers and colleagues, including international clients.
• Product Knowledge: Attend training, stay proactive in learning about new products, and be capable of delivering knowledgeable information to customers.
• Other: Perform any additional duties as directed by the line manager.

Professional requirements

• Experience in retail sales, preferably in luxury, jewelry, or watch retail environments.
• Understanding of luxury retail standards and passion for watches or luxury products.
• Flexibility for shifts, extended hours, and VIP service.
• Experience with international customers and multilingual abilities, e.g., Mandarin or Arabic.