Unit Manager - M&S

One Retail Group; Croydon; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Contributory pension

Career pathways

Digital GP access

Healthcare benefits

Travel discounts

Grocery discounts

Cinema discounts

Cash rewards

Wellness program

Family discounts

Job summary

Compass Group UK&I in Croydon is recruiting an M&S Unit Manager to lead a high‑performing team in a high‑footfall High Street location. This full‑time role offers 40 hours per week and a salary of £38,000 per annum.

You will oversee daily store operations, uphold health and safety standards, manage stock and merchandising, and drive commercial performance through planning, forecasting, and cost control. The company values development and rewards dedication.

Responsibilities

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold brand standards.
• Oversee daily store operations to run smoothly and efficiently.
• Maintain health, safety and food hygiene standards for a clean, safe environment.
• Manage stock levels, product availability and merchandising to maximise sales.
• Drive commercial performance through planning, forecasting and cost control.
• Ensure outstanding shopping experience by resolving issues promptly and maintaining service levels.
• Implement continuous improvement aligned with brand values, focusing on efficiency and colleague engagement.
• Collaborate with central teams to deliver seasonal campaigns and promotions.
• Support training and development of staff.

Skills

Leadership

Customer service

Team development

Merchandising

Job description

M&S Unit Manager – Croydon

• Salary: £38,000 per annum
• Hours: 40 hours per week, 5 out of 7 days

We're currently recruiting a dedicated Unit Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week.

As a Unit Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to M&S?

• Lead, inspire, and develop a high‑performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well‑presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations

Benefits

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2209/74517001/52834767/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!