Unit Manager - M&S

Compass Group PLC; Greater London; In loco; GBP 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Contributory pension

Career Pathways & MyLearning

Digital GP access

Wider healthcare benefits

Exclusive travel discounts

Groceries discounts

Cinema discounts

Cash rewards

Wellness programs

Friends & family discounts

Descrizione del lavoro

Marks & Spencer in London is seeking a dedicated Unit Manager to lead a store team, deliver exceptional customer service and uphold brand standards. You will oversee daily operations, ensure health, safety and hygiene compliance, manage stock and merchandising, and drive sales through effective planning and cost control.

You will collaborate with central teams on campaigns and product launches, mentor colleagues, and contribute to an engaging, high-performance work environment that recognises

Competenze

• Experience leading a high-performing retail team.
• Upholding brand standards and delivering excellent customer service.
• Strong health, safety and hygiene awareness.
• Stock management and merchandising to maximise sales.
• Cost control and forecasting capabilities.

Mansioni

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with health, safety, and food hygiene standards.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.

Descrizione del lavoro

We're currently recruiting a dedicated Unit Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week. As a Unit Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to M&S? Here's what you need to know before applying:

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well-presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.
• We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families