Unit Manager - M&S

One Retail Group; Birmingham; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Contributory pension

Career pathways

Digital healthcare access

Travel discounts

Food discounts

Cinema tickets

Cash rewards

Wellness classes

Job summary

Compass Group UK&I in the United Kingdom is seeking a dedicated Unit Manager for a major M&S site. The role focuses on leading a high-performing team, ensuring smooth daily operations, and upholding brand standards while maintaining high health and safety and hygiene compliance.

You will drive stock management, merchandising, and cost control to maximise sales and minimise waste, while delivering excellent customer service and supporting training and development.

Qualifications

• Leads a high-performing team to deliver great service.
• Ensures daily store operations run smoothly and safely.
• Maintains health, safety and food hygiene standards.
• Manages stock levels, availability and merchandising.
• Drives sales through planning and cost control.
• Supports training and development of staff.
• Responds to customer feedback to maintain service levels.
• Collaborates with central teams on campaigns and launches.

Responsibilities

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well-presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.

Skills

Team leadership

Customer service

Health & safety

Stock control

Merchandising

Forecasting

Cost control

Training & development

Job description

M&S Unit Manager

• Salary: £38,346 per annum
• Hours: 40 hours per week, 5 out of 7 days

M&S Branded Unit Serving Mainly Grab-and-go Food, Plus

• Hot food options
• In-store bakery
• Coffee machine

We're currently recruiting a dedicated Unit Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week.

As a Unit Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to M&S? Here's what you need to know before applying:

• Lead, inspire, and develop a high‑performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well‑presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.

Benefits

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1610/75437001/52679288/R/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!