Unit Manager - Birmingham

Equipment Sales & Service Limited.; Highgate; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning programs

Digital GP & wider healthcare

Exclusive travel discounts

Discounts at major retailers

Job summary

Marks & Spencer in Highgate is seeking a Unit Manager to lead a high-performing team across daily store operations, ensuring exceptional customer service and adherence to health, safety and food hygiene standards.

You will manage stock, merchandising, and commercial performance while delivering a superb in-store experience. The role offers full-time hours (40 per week) and opportunities for development within a leading UK retailer, supported by Compass’s extensive benefits programme.

Job description

We're currently recruiting a dedicated Unit Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week. As a Unit Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to M&S? Here's what you need to know before applying:

• Lead, inspire, and develop a high performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well presented environment at all times.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.
  As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
  We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families