Unit Manager - M&S

Compass Group PLC; Birmingham; Híbrido; GBP 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Contributory pension

Career Pathways

Digital GP access

Travel discounts

Grocery discounts

Cinema tickets

Cash rewards

Wellness classes

Resumo da oferta

Compass Group UK&I is recruiting a dedicated Unit Manager for an M&S branded unit on the High Street, working full time with a 40-hour week. You will lead a busy team, ensure quality service, and uphold brand standards while driving efficiency and customer satisfaction.

You will manage daily operations, stock levels, health and safety, and merchandising, collaborating on seasonal campaigns and staff development to support growth and excellent shopper experiences.

Qualificações

• Lead, inspire and develop a high-performing team to deliver customer service and uphold brand standards.
• Oversee daily store operations, ensuring smooth shop floor and service areas.
• Maintain health, safety and food hygiene standards consistently.
• Manage stock levels, product availability and merchandising to maximise sales.
• Drive commercial performance through planning, forecasting and cost control.
• Ensure customers receive an outstanding shopping experience by addressing feedback and issues promptly.
• Collaborate with central teams to delivery seasonal campaigns and promotions.

Responsabilidades

• Lead, inspire and develop a high-performing team to deliver customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly.
• Maintain rigorous health, safety and food hygiene standards.
• Manage stock levels, product availability and merchandising to maximise sales.
• Drive commercial performance through planning, forecasting and cost control.
• Respond to feedback and resolve issues to maintain excellent service levels.
• Collaborate with central teams on seasonal campaigns and product launches.

Descrição da oferta de emprego

• Hours: 40 hours per week, 5 out of 7 days

M&S branded unit serving mainly grab-and-go food, plus:

• Hot food options
• In-store bakery
• Coffee machine

We're currently recruiting a dedicated Unit Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week.

As a Unit Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to M&S? Here's what you need to know before applying:

• Lead, inspire, and develop a high‑performing team to deliver exceptional customer service and uphold M&S brand standards.


• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.


• Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well‑presented environment at all times.


• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.


• Drive commercial performance through effective planning, accurate forecasting, and strong cost control.


• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.


• Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction.


• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.


• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme


• Grow your career with our Career Pathways and MyLearning programmes


• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits


• Exclusive travel discounts with TUI, Expedia, Booking.com and many more


• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more


• Up to 44% off cinema tickets to enjoy your favourite blockbuster


• Receive cash rewards every time you spend and use them on a wide range of brands


• Un-wind with us with free wellness, mindfulness and exercise classes


• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1610/75437001/52679288/R/SU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• Job Reference com/1610/75437001/52679288/R/SU