Unit Co-ordinator and Booking Officer

NHS; Yeovil; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking a motivated booking officer to enhance patient care through efficient appointment management. This role involves providing comprehensive administrative support, ensuring smooth communication with clinical teams, and delivering exceptional customer service. With a focus on career development and a supportive work environment, this position offers the chance to thrive in a diverse and inclusive setting. Join a team dedicated to making a positive impact on healthcare delivery while enjoying the benefits of flexible working options and a strong commitment to employee well-being.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Blue Light Card discounts

Qualifications

• 5 GCSEs or equivalent including English Language Grade A B C.
• NVQ level in Business Administration or Customer Service.

Responsibilities

• Manage booking systems for patient appointments.
• Provide administrative support and liaise with clinical teams.

Skills

Customer Service

Organizational Skills

Communication Skills

IT Skills

Problem Solving

Education

5 GCSEs including English Language

NVQ level in Business Administration

Tools

Microsoft Office Suite

Job description

Job summary

We are looking for a highly motivated and organised booking officer to join our friendly team.

You will provide a full and comprehensive administrative service for the booking of all new and follow-up appointments for patients accessing treatment and ambulatory clinic appointments.

Good organisational skills are required to manage our booking systems efficiently.

Main duties of the job

1. Reception duties
2. Booking Appointments
3. Liaising with clinical teams
4. Face-to-face contact with patients

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job details

Date posted: 02 May 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,071 to £25,674 a year

Contract: Permanent

Working pattern: Part-time, Job share

Reference number: 184-OL-OR-1507

Job locations: Yeovil District Hospital, Higher Kingston, Yeovil, Somerset, BA21 4AT

Job responsibilities

For more information regarding duties and responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

• Essential: 5 GCSEs or equivalent qualifications including English Language Grade A B C.
• Essential: NVQ level in Business Administration or Customer Service or equivalent.
• Desirable: Previous experience in health care establishment.

Experience

• Essential: Proven experience of providing customer focused service.
• Essential: Proven experience in an administrative role within the NHS or other healthcare setting.
• Essential: Proficient IT skills including keyboard skills and experience of Microsoft packages.
• Essential: Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.

Additional Criteria

• Essential: Communicate articulately and sensitively with good written English.
• Essential: Ability to develop and maintain professional working relations with colleagues.
• Essential: Ability to plan, organise and prioritise workload in a methodical manner.
• Essential: Ability to give clear instructions to members of the team.
• Essential: Ability to meet deadlines.
• Essential: Good attention to detail and ability to problem solve.
• Essential: Able to work on own initiative.
• Essential: Good telephone manner with friendly and approachable manner.
• Essential: Tactful and diplomatic.
• Essential: Reliable and consistent.
• Essential: Demonstrate an ability to work within a team.
• Essential: Ability to follow policies and procedures.
• Essential: Commitment to service development and achieving a high quality service.
• Essential: Respect the dignity and rights of the patient and observe the Code of Confidentiality.
• Essential: Able and motivated to be flexible to the requirements of the service need.
• Essential: Required to spend a considerable period of working day sitting in front of a VDU.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Somerset NHS Foundation Trust

Address: Yeovil District Hospital, Higher Kingston, Yeovil, Somerset, BA21 4AT

Employer's website: https://www.somersetft.nhs.uk/