Unified Communications Team Lead

Northern Care Alliance NHS Foundation Trust; Pendlebury; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Protected health and wellbeing hours

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Unified Communications Team Lead to provide technical leadership across a live, hybrid Cisco and Webex communications estate. The role focuses on stability, performance and readiness for eventual migration, while guiding a team of UC engineers.

You will own operational management, performance, and continuous improvement of the hybrid UC environment, including Cisco CUCM, Webex Calling, and associated contact centre technologies.

Responsibilities

• Lead a team of engineers across Cisco CUCM, CUBE, Webex Calling and related UC tools.
• Oversee stability, performance, upgrades and risk management for a dual-stack Cisco/Webex environment.
• Support voice and contact centre services in a healthcare setting to ensure business-critical operations.

Job description

We are seeking aUnified Communications Team Leadto provide technical and team leadership across a live, hybrid Cisco and Webex communications estate.

The Organisation has completed approximately 50% migration to Webex, with the remaining estate expected to stay on Cisco platforms for the next 6-12 months.

This role is focused on:

• Stability, performance, and optimisation across both platforms
• Managing the complexity of a dual-stack UC environment
• Supporting voice and contact centre services in a business-critical healthcare setting

You will act as the senior technical authority, ensuring reliable services while shaping future direction and readiness for eventual migration.

As theUC Team Leader, you will be responsible for the operational management, performance, and continuous improvement of the organisation's hybrid Unified Communications environment. You will lead a team of engineers while providing technical leadership across Cisco UC, Webex Calling, Contact Centre technologies, and supporting network infrastructure.

Owning and supporting a hybrid UC estate comprising Cisco CUCM, CUBE, Webex Calling and Control Hub, ensuring seamless interoperability, dial plans, call routing, and SIP integrations.

Maintaining the stability, resilience, security, and performance of both Cisco and Webex platforms, including lifecycle management, upgrades, patching, and risk mitigation.

Supporting and developing Contact Centre solutions, including UCCX and Webex Contact Centre, improving call flows, routing and agent experience.

Ensuring the underlying network infrastructure effectively supports real-time communications through QoS, WAN, LAN, SD-WAN, firewall, and voice network optimisation.

Driving operational excellence through proactive monitoring, service improvement initiatives, performance management, and reliability enhancements.

Providing leadership, management, mentoring, and technical oversight to the UC team, ensuring effective prioritisation of support and improvement activities. Contributing to the strategic roadmap for Unified Communications services, helping prepare the organisation for future technology evolution and migration programmes.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including,

• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities

helping you to achieve more personal downtime and a better work-life balance.