Underwriting Team Lead - Coaching & Growth

Propel Holdings, Inc.; Nottingham; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension

25 days holidays

Growth and opportunity – promoted from

Incredible company culture

Culture of innovation and continuousim

Job summary

Propel is seeking a Team Underwriting Manager to lead the day-to-day Underwriting Team, coaching and developing staff, and ensuring quality and controls. You will work with a Senior Underwriter and Underwriting Manager, guiding decisions and embedding new processes and technology.

This first-line leadership role suits an experienced underwriter ready to step into people management, with a focus on fair lending, audit readiness, and strong customer outcomes.

Qualifications

• Experience within underwriting, lending operations, or a regulated financial services environment.
• A strong track record of accurate, fair, and consistent decision making.
• Experience supporting colleagues through coaching, mentoring, or informal leadership responsibilities.
• Good understanding of affordability, risk management, responsible lending, and customer outcomes.
• Strong communication, organisational, and problem-solving skills.
• Ability to remain calm under pressure and manage competing priorities effectively.
• Comfortable using operational systems, performance data, and emerging technologies.
• Audit, Quality Assurance, or Compliance experience.
• Experience supporting vulnerable customers.
• Experience with process improvement initiatives, automation, or Salesforce.
• Ability to multitask and adapt to changing business priorities.
• Experience monitoring and managing performance against operational targets and service levels.

Responsibilities

• Support daily workflow, queue management, and operational cover.
• Act as the first escalation point for complex or sensitive applications.
• Coach and develop Underwriters through side-by-side support, case reviews, and constructive feedback.
• Support onboarding, development plans, and targeted training to address knowledge gaps.
• Monitor productivity, service levels, decision quality, affordability assessments, and customer outcomes.
• Use management information and performance data to identify trends, risks, and opportunities for improvement.
• Support audits and quality assurance activity, ensuring findings are addressed through coaching, training, and process improvements.
• Promote adherence to lending policy, operational controls, and FCA Consumer Duty principles.
• Help implement new controls, policies, systems, tools, and automation initiatives.
• Work closely with Quality Assurance, Training, Compliance, Product, and Technology teams.
• Support the achievement of individual and team performance targets, taking proactive action to address performance gaps.
• Recognise and celebrate high performance while managing underperformance through coaching, development plans, and formal performance processes where appropriate.
• Deputise to the Underwriting Manager when required.

Skills

Underwriting experience

Coaching experience

Regulated financial services

Affordability risk management

Communication skills

Organisational skills

Problem-solving

Salesforce

Automation tools knowledge

Tools

Salesforce

Job description

Propel is seeking a Team Underwriting Manager to lead the day-to-day Underwriting Team, coaching and developing staff, and ensuring quality and controls. You will work with a Senior Underwriter and Underwriting Manager, guiding decisions and embedding new processes and technology.

This first-line leadership role suits an experienced underwriter ready to step into people management, with a focus on fair lending, audit readiness, and strong customer outcomes.