Underwriting Ops Associate: Data, Reporting & Collaboration

Chaucer Syndicates Ltd; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Chaucer Syndicates Ltd is seeking an organised and proactive Operations Administrator to support daily tasks across underwriting, business partner and compliance teams in London. You will monitor emails, prepare reports, maintain policy history and assist in pricing models, while coordinating with partners and offshore teams to meet SLA standards.

You should have solid Word/Excel skills, excellent attention to detail, and be able to work to a timetable.

Qualifications

• Essential GCSE Maths and English.
• Further education qualifications (e.g. A-Levels, BTEC, NVQ, apprenticeship or equivalent qualification/experience).
• Desirable Degree or equivalent qualification or experience.

Responsibilities

• Daily monitoring of the dedicated mailbox and ensuring queries meet SLA.
• Completion of daybook entries and Wizards where necessary.
• Attaching slips in main workflow system and data enrichment.
• Checking Charisma entries, investigating anomalies and reporting on quality.
• Co-ordinating exception reports and addressing issues using RCA.
• Close liaison with Business Partners and Velonetic technicians.
• General maintenance of policy history, including organisation and filing.
• Preparation of materials and attendance meetings as required by the Business Partner.
• Assist in maintenance, review and updates to Business Partner procedure manuals.
• Answering queries from Chaucer’s outsourcing team.
• Supporting Underwriting teams in daily tasks.
• Debt analysis and liaison with Reinsurance, Exposure Management & Compliance.

Skills

Word & Excel

Interpersonal skills

Organisational skills

Teamwork

Self-motivation

Attention to detail

Time management

Education

GCSE Maths & English

Further education qualifications (A-Levels, BTEC, NVQ, apprenticeship or equivalent)

Degree or equivalent qualification (desirable)

Job description

Chaucer Syndicates Ltd is seeking an organised and proactive Operations Administrator to support daily tasks across underwriting, business partner and compliance teams in London. You will monitor emails, prepare reports, maintain policy history and assist in pricing models, while coordinating with partners and offshore teams to meet SLA standards.

You should have solid Word/Excel skills, excellent attention to detail, and be able to work to a timetable.