Flexible Underwriting Operations Assistant

Chaucer Underwriting Services Limited; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Chaucer Underwriting Services Limited is seeking an organized administrator to join the Operations team in London. The role involves monitoring a dedicated mailbox, completing daybook entries, data enrichment, and ensuring quality across Charisma entries and exception reports.

You will liaise with Business Partners and Velonetic technicians, maintain policy history, prepare weekly reports, and support underwriters with daily tasks.

Qualifications

• Essential GCSE Maths and English.
• Further education qualifications (e.g. A-Levels, BTEC, NVQ or equivalent).
• Desirable Degree or equivalent qualification/experience.

Responsibilities

• Daily monitoring of dedicated mailbox to answer queries within SLA.
• Completion of daybook entries and Wizards where necessary.
• Attaching slips in main workflow system and data enrichment.
• Checking Charisma entries, investigating anomalies and reporting on quality.
• Co-ordinating exception reports and addressing issues using RCA.
• Liaison with Business Partners and Velonetic technicians.
• General maintenance of policy history including filing.
• Preparation of materials and attendance meetings as required by Business Partner.

Skills

Word & Excel

Interpersonal skills

Organisational skills

Teamwork

Time management

Attention to detail

Office administration experience

Education

GCSE Maths & English

Further education qualifications

Degree (desirable)

Job description

Chaucer Underwriting Services Limited is seeking an organized administrator to join the Operations team in London. The role involves monitoring a dedicated mailbox, completing daybook entries, data enrichment, and ensuring quality across Charisma entries and exception reports.

You will liaise with Business Partners and Velonetic technicians, maintain policy history, prepare weekly reports, and support underwriters with daily tasks.