Underwriting Operations Manager

Eames Consulting; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Eames Consulting is assisting a well-established specialty insurer in appointing an Underwriting Operations Manager for its London team. The role combines leadership of the Underwriting Operations Analysts with close collaboration across underwriting and other functions to ensure the operating model supports the business effectively.

You will drive operational improvements, manage workload across BAU and change, and use data/MI to support better decision making.

Qualifications

• Strong London Market underwriting operations experience.
• Previous people management or team leadership responsibility.
• Good understanding of the underwriting lifecycle.
• Strong stakeholder management skills.
• Experience delivering process or operational improvements.

Responsibilities

• Lead, coach and develop the Underwriting Operations team.
• Manage workload, priorities and resources across BAU and change activity.
• Oversee key underwriting processes, controls and operational delivery.
• Partner closely with underwriting teams to address operational requirements.

Skills

Leadership

Team management

Stakeholder management

Process improvement

Data analysis

Underwriting lifecycle

Tools

Excel

Power BI

Tableau

SQL

Job description

I’m working with a well-established specialty insurer with a profitable Lloyd’s platform, looking to appoint an Underwriting Operations Manager to join its London team.

This is a broad role combining team leadership, underwriting operations, data/MI and operational improvement. You’ll lead a team of Underwriting Operations Analysts while working closely with Underwriting and other functions to ensure the operating model supports the business effectively.

Key responsibilities will include:

• Leading, coaching and developing the Underwriting Operations team.
• Managing workload, priorities and resources across BAU and change activity.
• Overseeing key underwriting processes, controls and operational delivery.
• Partnering closely with underwriting teams to understand and address operational requirements.
• Identifying opportunities to improve processes, controls and data quality.
• Supporting the implementation and development of underwriting systems and technology.
• Using data and MI to identify issues and support better decision making.

We’re looking for someone with strong London Market underwriting operations experience, with previous people management or team leadership responsibility. You’ll need a good understanding of the underwriting lifecycle, strong stakeholder management skills and experience delivering process or operational improvements.

Strong Excel and data skills are important, with exposure to Power BI, Tableau, SQL would be advantageous.

This would suit someone who enjoys being close to the underwriting business while leading a team and having genuine scope to improve how the operation works.