Head of Operations

WPR; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

WPR in the United Kingdom seeks a Head of Technical & Operations to lead the development and oversight of operational processes, broking systems, data governance and technical standards. You will work with broking, finance, compliance and leadership to drive continuous improvement, control frameworks and robust MI, delivering efficiency, risk reduction and superior client outcomes.

Collaborating with internal teams and external system providers, you will champion high standards and lead

Qualifications

• Significant experience in insurance operations, technical support, broking systems or operational management.
• Strong knowledge of insurance broking processes and the end-to-end placement lifecycle.
• Experience managing broking platforms and driving system improvements and change initiatives.
• Experience in data governance, data quality management and reporting.
• Understanding of operational controls, governance and regulatory requirements.
• Ability to build relationships and influence stakeholders at all levels.

Responsibilities

• Ensure operational processes, controls and technical standards are effective, compliant and consistently applied.
• Provide oversight of broking systems, data management and operational workflows.
• Drive high standards of data quality, governance and reporting across the business.
• Support the effective performance and oversight of the Insurance Broking Accounts (IBA) function.
• Deliver operational and commercial insights that support informed decision-making.
• Collaborate with internal stakeholders and external system providers to deliver business improvements.
• Lead system enhancements, automation initiatives and operational change programmes.
• Improve data integrity, reporting capabilities and management information.
• Streamline workflows to increase efficiency, scalability and service delivery.
• Promote a culture of continuous improvement and operational excellence.
• Build strong relationships across broking, finance, compliance and leadership teams.

Skills

Insurance operations

Broking systems

Data governance

Data quality

Stakeholder management

Change management

Analytical thinking

Process improvement

Tools

GPM

Acturis

Whitespace

Brokertech

Yellowbox

Job description

As Head of Technical & Operations, you'll play a critical role in ensuring the smooth, effective and compliant operation of the business. You'll be responsible for leading the development and oversight of operational processes, broking systems, data governance and technical standards, helping the business deliver exceptional service to clients, brokers and insurer partners.

Working closely with broking, finance, compliance and leadership teams, you'll drive operational excellence through process improvement, system optimisation, robust controls and high-quality management information. Your contribution will help improve efficiency, support business growth, reduce operational risk and ensure the business continues to operate to the highest standards.

Delivering impact

• Ensuring operational processes, controls and technical standards are effective, compliant and consistently applied.
• Providing oversight of broking systems, data management and operational workflows.
• Driving high standards of data quality, governance and reporting across the business.
• Supporting the effective performance and oversight of the Insurance Broking Accounts (IBA) function.
• Delivering operational and commercial insights that support informed decision-making.
• Ensuring regulatory requirements, market standards and internal controls are maintained.

Driving continuous improvement

• Identifying opportunities to improve systems, processes and ways of working.
• Leading system enhancements, automation initiatives and operational change programmes.
• Improving data integrity, reporting capabilities and management information.
• Streamlining workflows to increase efficiency, scalability and service delivery.
• Promoting a culture of continuous improvement and operational excellence.

Contributing to our success

• Building strong relationships across broking, finance, compliance and leadership teams.
• Acting as a trusted technical and operational subject matter expert.
• Collaborating with internal stakeholders and external system providers to deliver business improvements.
• Supporting wider business initiatives, growth objectives and change programmes.

Championing high standards, accountability and a solutions-focused approach.

You'll succeed in this role if you:

• Have significant experience within insurance operations, technical support, broking systems or operational management.
• Have strong knowledge of insurance broking processes and the end-to-end placement lifecycle.
• Are confident managing broking platforms and driving system improvements and change initiatives.
• Can demonstrate experience of data governance, data quality management and reporting.
• Have a strong understanding of operational controls, governance and regulatory requirements.
• Build strong relationships and influence stakeholders at all levels.
• Thrive in a fast-paced environment where continuous improvement is valued.

It would be great if you also have:

• Exposure to Lloyd's and London Market processes and systems.
• Experience of GPM, Acturis, Whitespace, Brokertech, Yellowbox or similar broking platforms.
• Experience overseeing or working closely with Insurance Broking Accounts (IBA) functions.
• Knowledge of Xchanging processes, LPANs, bordereaux and related market practices.
• An understanding of project delivery, change management or business transformation initiatives.

We're looking for someone who is:

• Commercially minded and solutions focused.
• Proactive, organised and adaptable.
• Analytical, detail-oriented and data-driven.
• A strong communicator who builds credibility quickly.
• Comfortable influencing, challenging and driving change.
• Committed to high standards, effective governance and continuous improvement.
• Motivated to make a positive impact on business performance and client outcomes.