B2B Support & Client Experience Advisor

Bupa; Salford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Onsite gym or local discounts

Job summary

Bupa Place in Salford Quays is seeking a Business Support Hub Adviser to provide technical and administrative support across our B2B Sales teams, serving as a key contact for customer queries and helping deliver an excellent service experience for clients, intermediaries and business partners.

The role is permanent, full-time (37.5 hours per week, 8am-6pm Mon-Fri with a rotating shift pattern) with potential for hybrid work (2 days/week) once signed off.

Qualifications

• Excellent telephony and verbal communication skills.
• Strong customer service experience.
• Good problem-solving and numerical skills.
• Strong IT skills and Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to and resolve queries via phone, email and webchat.
• Build relationships with customers, brokers, account managers and internal stakeholders.
• Own customer queries and resolve issues professionally.
• Support customers using Bupa Connect and resolve platform queries.
• Manage inbound and outbound communications meeting service targets.
• Ensure requests are handled within agreed timescales.
• Record all customer interactions across relevant systems.
• Develop understanding of Bupa products and digital tools.

Skills

Phone-based support

Customer service

Problem solving

Time management

Work under pressure

Listening skills

Numerical skills

Microsoft Office

Independent worker

Tools

Bupa Connect

Job description

Bupa Place in Salford Quays is seeking a Business Support Hub Adviser to provide technical and administrative support across our B2B Sales teams, serving as a key contact for customer queries and helping deliver an excellent service experience for clients, intermediaries and business partners.

The role is permanent, full-time (37.5 hours per week, 8am-6pm Mon-Fri with a rotating shift pattern) with potential for hybrid work (2 days/week) once signed off.