Ultimate Leaders Graduate Programme - Housekeeping Management Graduate

Dorchester Collection; Ascot; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Complimentary nights with breakfast

50% F&B discount

Employee Introductory Scheme

Team awards and incentives

Contributory pension scheme

Life assurance

Online benefits app

Uniform laundry complimentary

Complimentary meals on duty

Complimentary Internet

Cycle to work

Occupational Health subsidies

Eye Test for VDU users

Job summary

Dorchester Collection invites graduates to join the Ultimate Leaders Programme, aiming to develop you into a skilled supervisor and assistant manager who can lead a team to deliver an exceptional guest experience.

Expect comprehensive benefits, hands-on operational exposure in Housekeeping, and opportunities to take on projects during the programme. English proficiency and a service-driven mindset are essential for success.

Qualifications

• Educated to Hotel diploma or equivalent level.
• Previous 5 star hotel experience would be an advantage.
• Opera systems experience is preferred.
• IT literate and proficient with standard office software.
• Excellent level of English; a second language is advantageous.

Responsibilities

• To gain a hands on learning experience by carrying out operational roles within the Housekeeping department.
• To implement, monitor and improve service and performance standards and systems to provide a seamless guest experience and maximise business potential.
• To gain an in-depth understanding and knowledge of the Housekeeping operational areas by carrying out the duties of the respective roles.
• Exceed our guests' expectations by providing discreet and personalised service.
• Taking on projects and extra responsibilities in line with the Graduate programme.

Skills

Excellent English

IT literate

Passionate about service

Driven to deliver results

Great presentation

Innovative and creative

Second language desirable

Education

Hotel diploma or equivalent

Tools

Opera systems

Job description

Position Overview

As a graduate joining our Ultimate Leaders Programme at Dorchester Collection we can support your development to become a highly skilled supervisor and assistant managers, ensuring you have the talent to lead and motivate a team to deliver the ultimate guest experience.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Online benefits app
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Cycle to work scheme
• Occupational Health, including subsidised massage treatments and health clinics
• Complimentary Eye Test for VDU users

What you'll do

• To gain a hands on learning experience by carrying out operational roles within the Housekeeping department
• To implement, monitor and improve service and performance standards and systems to provide a seamless guest experience and maximise business potential
• To gain an in-depth understanding and knowledge of the Housekeeping operational areas by carrying out the duties of the respective roles
• Exceed our guests' expectations by providing discreet and personalised service
• Taking on projects and extra responsibilities in line with the Graduate programme

What you'll bring

• Educated to Hotel diploma or equivalent level
• Previous 5 star hotel experience would be an advantage
• Opera systems experience
• IT Literate
• Passionate about service
• Driven to deliver results
• Excellent level of English language
• A Second language would be an advantage
• Great presentation
• Able to handle challenging situations
• Innovative and creative seeking to improve themselves and service for our guests.