Rooms Ultimate Leader Programme

The Dorchester; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary Stays with breakfast

Hotel Discounts

Royal London Pension scheme

Seasonal ticket loan

Private financial advice

Eye care vouchers

Apprenticeship training and degrees

Social events and celebrations

Referral bonus £1000

Well-being support

Job summary

The Dorchester in London offers a unique Ultimate Leader Programme for recent Hospitality & Tourism graduates. You’ll rotate through our Town and Country hotels, work with senior leaders, and pursue a global management certificate.

The programme leads to a supervisory role and a full-time position across The Dorchester, 45 Park Lane, or Coworth Park. Join a company recognised as a top place to work and benefit from extensive training, pension eligibility, and a vibrant social and learning

Qualifications

• Recent Hospitality & Tourism graduate or similar.

Responsibilities

• Support in Rooms Management and guest experience across Town and Country locations.
• Develop leadership and supervisory skills through the Ultimate Leader Programme.
• Collaborate with Learning & Development and senior leadership to enhance guest experiences.

Skills

Customer service

Communication

English proficiency

Education

Hospitality & Tourism degree

Job description

Join us as aRooms Management Graduateat The Dorchester Hotel or 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

When you join us on theUltimate Leader Programme (ULP)you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

The Ultimate Leaders Programme is a dynamic opportunity underpinned around our ‘We Care’ culture designed to fast-track you in achieving a supervisory role upon completion of the programme. During the programme you will work in one of our world renowned hotels and will be supported by our senior leaders, to develop the technical and behavioural skills aligned to becoming a hospitality specialist.

During your time as a ULP you will also gain exposure of an array of training material delivered by our Learning & Development team, supported through our Dorchester Collection Learning Academy. When you join us as a ULP you will have the opportunity to work across our Dorchester Collection UK hotels, you may decide to be based in the town at The Dorchester or 45 Park Lane, in the country at Coworth Park or even decide the combination of both or taking our extended 18 month programme based in the town and country with accommodation support provided, depending on where your heart lies.

• Depending on your choice of programme you will complete a 12 month of two six-month rotations in an operational department in our Rooms division (Housekeeping, Guest Relations and Front Office) or 18 months of two nine month rotation in Rooms division both in Town (The Dorchester and 45 Park Lane) and Country (Coworth Park).
• Curate individual guest experiences through your vibrant personality and expertise, as our guests trust that you are informed and able to enhance their experience whether in Food and Beverage or Rooms division.
• Connect with our Senior Leadership team through mentorship from the Executive Committee for networking, support and guidance to become a legendary leader.
• Partner with our L&D team for regular 1-2-1, training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience. Participate in a variety of taskforce opportunities across Dorchester Collection and events such as Chelsea Flower Show and Royal Ascot.
• Attend Finance and Revenue (budget and P&L), Sales, People & Culture, Corporate office and guest experience sessions as learning is the forefront of each Dorchester Collection hotel.
• Work on specific industry and development projects including a personal focus and business focus project.
• Attend a trip to Switzerland where you will receive a Global Management Certificate in Leading and Embracing Organizational Change from Swiss Education Group.
• Work yourway up from front line to a supervisory role and graduate into a fulltime permanent position at one of our three hotels

The items shared are the essence of a day in the life of aRooms ManagementGraduate, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You will be a recent Hospitality & Tourism Graduate (or similar), with a keen passion for growing a developing in our wonderful industry!
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms Management Graduate you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2023-4288