Rooms Ultimate Leader Programme

Dorchester Collection; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

Pension scheme 8%

Referral bonus £1000

Seasonal ticket loan

Training & Apprenticeships

Social events

Well-being support

Job summary

The Dorchester Collection invites you to join the Ultimate Leader Programme (ULP) as a Rooms Management Graduate at The Dorchester or 45 Park Lane. You will rotate across Rooms divisions, work with senior leaders, and gain a Global Management Certificate through Swiss Education Group.

The programme offers accommodation support and exposure to town and country hotels, with paths to a full-time role. You will develop supervisory and leadership skills through two 6-month or two 9-month rotations,

Qualifications

• Recent Hospitality & Tourism graduate or equivalent.
• Strong customer service orientation and communication skills.
• Proficiency in English, both written and spoken.

Responsibilities

• Complete 12 months of two six-month rotations in Rooms (Housekeeping, Guest Relations, Front Office) or 18 months of two nine-month rotations across Town and Country hotels.
• Develop guest experience through your personality and expertise in Food & Beverage or Rooms.
• Receive mentorship from the Executive Committee and work with L&D for leadership development.
• Participate in industry and development projects and attend cross-hotel sessions and events.

Skills

Communication

Customer service

English fluency

Education

Hospitality & Tourism degree

Job description

Position Overview

Join us as a Rooms Management Graduate at The Dorchester Hotel or 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

When you join us on the Ultimate Leader Programme (ULP) you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

The Ultimate Leaders Programme is a dynamic opportunity underpinned around our ‘We Care’ culture designed to fast-track you in achieving a supervisory role upon completion of the programme. During the programme you will work in one of our world renowned hotels and will be supported by our senior leaders, to develop the technical and behavioural skills aligned to becoming a hospitality specialist.

During your time as a ULP you will also gain exposure of an array of training material delivered by our Learning & Development team, supported through our Dorchester Collection Learning Academy. When you join us as a ULP you will have the opportunity to work across our Dorchester Collection UK hotels, you may decide to be based in the town at The Dorchester or 45 Park Lane, in the country at Coworth Park or even decide the combination of both or taking our extended 18 month programme based in the town and country with accommodation support provided, depending on where your heart lies.

As a Rooms Management Graduate, you'll love what you do and take pride in taking care of our guests:

• Depending on your choice of programme you will complete a 12 month of two six-month rotations in an operational department in our Rooms division (Housekeeping, Guest Relations and Front Office) or 18 months of two nine month rotation in Rooms division both in Town (The Dorchester and 45 Park Lane) and Country (Coworth Park).
• Curate individual guest experiences through your vibrant personality and expertise, as our guests trust that you are informed and able to enhance their experience whether in Food and Beverage or Rooms division.
• Connect with our Senior Leadership team through mentorship from the Executive Committee for networking, support and guidance to become a legendary leader.
• Partner with our L&D team for regular 1-2-1, training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.
  Participate in a variety of taskforce opportunities across Dorchester Collection and events such as Chelsea Flower Show and Royal Ascot.
• Attend Finance and Revenue (budget and P&L), Sales, People & Culture, Corporate office and guest experience sessions as learning is the forefront of each Dorchester Collection hotel.
• Work on specific industry and development projects including a personal focus and business focus project.
• Attend a trip to Switzerland where you will receive a Global
• Management Certificate in Leading and Embracing Organizational Change from Swiss Education Group.
• Work your way up from front line to a supervisory role and graduate into a fulltime permanent position at one of our three hotels

The items shared are the essence of a day in the life of a Rooms Management Graduate, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You will be a recent Hospitality & Tourism Graduate (or similar), with a keen passion for growing a developing in our wonderful industry!
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms Management Graduate you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.