UKI - Inside Sales Agent

Achilles-Group-Limited; Belfast City District; On-site; GBP 27,000 - 48,000; Full time

Benefits offered by this job

Pension or retirement benefits

Health insurance cover

Paid Annual Leave / PTO

Charity / Volunteering Day

Family friendly policies

Flexible working practices

Job summary

Achilles-Group-Limited in Belfast is seeking an Inside Sales Executive to be the first point of contact for new leads, converting prospects into customers and providing a smooth onboarding journey. The role also involves converting customers with expired subscriptions and driving revenue through cross-selling and upselling.

You will manage renewals, achieve sales objectives, and support campaigns to onboard suppliers while maintaining high levels of customer satisfaction and service quality.

Qualifications

• No mandatory qualifications required

Responsibilities

• Sell Achilles products & services to prospective customers
• Cross-sell & upsell to maximise revenue opportunities
• Manage annual subscription renewals for designated accounts
• Achieve monthly, quarterly and annual sales objectives
• Follow up on database mail shots by phone to establish sales leads
• Support buyer-led campaigns to onboard new suppliers
• Build rapport with customers and recommend solutions for expired suppliers
• Proactively review customer accounts to maximise value from subscriptions
• Promote usage within supplier organisations through reporting and insights
• Maintain optimum customer experience & satisfaction
• Advise customers on steps to achieve greater visibility & value (profile, data, updates, events, training tools)
• Recommend additional products/services to add value
• Manage win-back process for lapsed subscriptions
• Maintain CRM (MS Dynamics) with customer info, log, pipeline stage and notes
• Create customer profiles within CRM by asking questions to identify needs and growth plans
• Attend monthly team meetings to discuss issues, suggestions and improvements
• Participate in morning huddles to set daily objectives
• Work within corporate standards and policies
• Develop new skills through formal training and coaching

Job description

Description The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.

Key Responsibilities

REVENUE

• Selling a range of Achilles products & services to prospective customers
• Cross-selling & upselling to maximise revenue opportunities
• Manage the annual subscription renewal process for designated accounts
• Achieve monthly quarterly and annual sales objectives
• Follow up database mail shots by telephone to establish sales leads
• Supporting Buyer-led campaigns to onboard new Suppliers

RETENTION

• Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription
• Promote usage within Supplier organisations through reporting & insights
• Maintain optimum customer experience & satisfaction
• Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
• Recommend additional products and services that can add value to the customer
• Manage win-back process where Supplier subscriptions have lapsed

DATA QUALITY

• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings

TEAM

• Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
• Take part in morning huddles to review previous day and to set daily objectives
• To work within a framework of corporate standards and policies.
• Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents

Qualifications

No mandatory qualifications required

Person Specification

COMPETENCIES

DRIVE & MOTIVATION

• Addresses multiple demands without losing focus or energy
• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
• Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence
• Encourages others during challenging times with their positive, can-do attitude

INFLUENCING

• Successfully employs more than one influencing strategy or tactic when trying to persuade others
• Effectively employs bold, unusual, or dramatic steps to persuade and convince others
• Rehearses or role-plays conversations or presentations to get feedback on their intended approach
• Anticipates the effect of their approach on others

CUSTOMER FOCUS

• Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
• Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
• Asks questions to gain a clear understanding of customer’s problems or complaints
• Keeps customers informed of progress

ACHIEVING RESULTS

• Plans and structures own work in order to achieve agreed objectives
• Strives to deliver within agreed deadlines
• Thinks carefully about how to make the best use of their time
• Balances quality standards with the need to meet deadlines

SUPPORTING COLLEAGUES

• Treats others with respect, fairness, and consistency
• Makes time available to help others when asked
• Uses their skills and knowledge to make things easier for others
• Think

We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.

Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

• Pension or retirement benefits
• Health insurance cover
• Paid Annual Leave / PTO
• Charity / Volunteering Day
• Family friendly policies
• Flexible working practices (dependent upon role and location)

When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice, which you can find here .