UK Services Project Manager — Cross-Functional Delivery

Ciena Corporation; Belfast City; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

Ciena is seeking a Junior Services Project Manager to lead complex services projects across the United Kingdom, aligning technical execution with commercial objectives and customer commitments.

You will coordinate engineering teams, partners and internal stakeholders, drive governance, report progress, manage risks, and help shape presales and delivery decisions to ensure on-time, on-budget outcomes. Travel to London or Belfast is expected.

Qualifications

• 3+ years of experience in service delivery, project management, or service coordination.
• Experience across the full delivery lifecycle: planning, execution, monitoring, and closure.
• Direct interaction with customers and cross-functional delivery teams.
• Experience managing scope, schedules, milestones, and dependencies.
• Experience using project management tools to plan, track, and report.
• Experience with risk assessment and mitigation planning.
• Experience coordinating resources across matrixed organizations.
• Experience estimating effort and cost, considering delivery risk.
• Able to work across time zones with distributed teams.
• Willingness to travel to London or Belfast 2–3 days per week.

Responsibilities

• Lead end-to-end delivery of services projects across the United Kingdom, aligning scope, schedule, cost, and quality commitments are met.
• Coordinate cross-functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
• Drive customer-facing project governance, including progress reviews, risk management, and milestone tracking.
• Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
• Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
• Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
• Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.

Skills

3+ years experience

Service delivery

Project management

Cross-functional coordination

Risk management

Delivery planning

Stakeholder management

Time-zone collaboration

Travel readiness

Job description

Ciena is seeking a Junior Services Project Manager to lead complex services projects across the United Kingdom, aligning technical execution with commercial objectives and customer commitments.

You will coordinate engineering teams, partners and internal stakeholders, drive governance, report progress, manage risks, and help shape presales and delivery decisions to ensure on-time, on-budget outcomes. Travel to London or Belfast is expected.