UK Services Project Manager — Flexible Work

Ciena; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Ciena is seeking a Junior Services Project Manager to lead end-to-end delivery of services projects across the United Kingdom. The role aligns technical execution with commercial objectives and customer commitments, spanning the full project lifecycle.

You will collaborate with engineering, partners, and internal stakeholders to meet scope, schedule, and quality targets while managing risks and tracking milestones. Travel to London or Belfast is expected.

Qualifications

• 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
• Application of project management practices across the full delivery lifecycle.
• Direct interaction with customers and cross-functional delivery teams, including engineering and partner resources.
• Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
• Utilization of project management tools to plan, track, and report on delivery progress.
• Application of risk assessment and mitigation planning within active service delivery environments.
• Background in coordinating resources across matrixed organizations and multiple stakeholders.
• Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
• Experience operating across time zones and collaborating with geographically distributed teams.
• Ability to travel regularly to London or Belfast offices (2-3 days per week).

Responsibilities

• Lead end-to-end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
• Coordinate cross-functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
• Drive customer-facing project governance, including progress reviews, risk management, and milestone tracking.
• Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
• Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
• Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
• Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.

Skills

Service delivery

Project management

Customer interaction

Cross-functional coordination

Risk management

Effort estimation

Job description

Ciena is seeking a Junior Services Project Manager to lead end-to-end delivery of services projects across the United Kingdom. The role aligns technical execution with commercial objectives and customer commitments, spanning the full project lifecycle.

You will collaborate with engineering, partners, and internal stakeholders to meet scope, schedule, and quality targets while managing risks and tracking milestones. Travel to London or Belfast is expected.