UK Sales Assistant (Chain 5)

Mountain Warehouse; Fort William; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

27–28 days annual leave

Employee Assistance Programme

Pension scheme

Length of service awards

Job summary

Mountain Warehouse Fort William is seeking a passionate retail team member who thrives on delivering exceptional customer service and creating a welcoming store atmosphere.

You will collaborate with colleagues to process transactions accurately, maintain attractive displays, and support in-store promotions while staying informed about product features and pricing to advise customers confidently.

Qualifications

• Demonstrate outstanding customer service and communication skills.
• Work effectively in a collaborative team environment.
• Identify customer needs and provide friendly, informed assistance.

Responsibilities

• Assist with day-to-day store operations and transactions.
• Keep sales floor clean, organized and well stocked with displays.
• Support promotions and ensure accurate product pricing and features.

Skills

Customer service

Teamwork

Communication

Tools

Point of Sale (POS)

Job description

Application Deadline: 30 November 2026

Department: UK Retail

Location: Fort William Retail Park (FWR)

Compensation: £12.71 / hour

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

Key Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR3