UK RE: C360 Administrator TSU

Continental; West of England; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Long Service Recognition Scheme

Company Pension Scheme

Employee Assistance Programme

Staff Tyre Discount Scheme

Conti Staff Discounts Portal

Job summary

Continental is seeking a local Customer Service Advisor in the Plymouth area to respond to tyre-related breakdown requests, allocate jobs, chase progress and maintain data quality.

The role requires 6–8 weeks of office-based training at the Ivybridge office, after which it becomes hybrid; candidates must live within commuting distance of Plymouth and have the right to work in the UK. You'll deliver a high level of customer service on every call and work as part of a team to meet targets.

Qualifications

• Previous experience in a customer service role.
• Experience of working as part of a team striving towards excellence.
• Knowledge of the Truck Tyre fleet market desirable but not essential.
• Office 365 Knowledge.
• Professional qualification in Customer Service desirable.

Responsibilities

• Respond to customer requests for tyre related breakdown assistance within targets and timescales.
• Delivers a high level of Customer Service on all calls.
• Adheres to company work instructions and compliance measures.
• Ensures a high level of data quality.
• Maintains company quality standards at all times.
• Communicates effectively on all levels.
• Makes timely decisions within level of authority.
• Escalates issues outside of authority for approval/decision.
• Uses own initiative when required.
• Carries out administrative duties accurately when required.
• Undertake other reasonable duties to support the effective running of C360.

Skills

Customer service experience

Teamworking

Truck Tyre knowledge

Education

Professional qualification in Customer Service

Tools

Office 365

Job description

Job Description

Please only apply if you live in orwithin a daily commutable distanceof Plymouth. We are only seeking local candidates in the Plymouth area due to the requirement of successful candidates undergoing 6-8 weeks office based training.

Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation:

37.5 hours per week Monday to Friday following a 3 week shift rotation 0700-1530, 0830-1700 & 1030-1900.

Duties

• Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.


• Delivers a high level of Customer Service on all calls.


• Adheres to company work instructions and compliance measures.


• Ensures a high level of data quality.


• Maintains company quality standards at all times.


• Communicates effectively on all levels.


• Makes timely decisions within level of authority.


• Escalates all issues falling outside of the above for approval / decision.


• Uses own initiative when required.


• Carries out administrative duties accurately when required.


• To undertake other reasonable duties as required from time to time in support of the effective running of C360

Additional Information

• 25 days holiday plus Bank Holidays


• Long Service Recognition Scheme


• Company Pension Scheme


• Employee Assistance Programme


• Staff Tyre Discount Scheme


• Conti Staff Discounts Portal


• Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.


• This is a hybrid role followingsuccessful completion of training at the Ivybridgeoffice (6-8 weeks minimum)


• Must have the right to work in the UK.

Qualifications

• Knowledge of the Truck Tyre fleet market desirable but not essential.


• Office 365 Knowledge


• Professional qualification in Customer Service desirable.


• Previous experience in a customer service role.


• Experience of working as part of a team striving towards excellence.

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.