UK Operations Lead - After-Sales & Logistics

LEON CYCLE; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Leon Cycle is seeking an experienced Operations Manager - UK to oversee day-to-day UK operations, including inventory, warehousing, logistics, customer service, after-sales and our London Ride & Service Hub. You will work closely with the UK Sales & Operations Director, BD team and manufacturing in China to ensure efficient operations and scalable processes.

The role demands hands-on leadership, strong problem-solving skills and a track record of improving service quality and operational

Qualifications

• 5+ years in operations, supply chain, logistics or after-sales management.
• Experience managing 3PL, warehouse, inventory and logistics.
• Experience in customer service, returns, warranty or after-sales operations.
• Strong problem-solving and cross-functional coordination skills.
• Comfortable with ERP/WMS and data analysis.

Responsibilities

• Manage UK inventory, warehouse and 3PL operations.
• Coordinate inbound shipments, replenishment, deliveries and stock transfers.
• Monitor inventory accuracy, availability and ageing stock.
• Manage customer service for B2C and B2B.
• Oversee returns, refunds, warranty and spare-parts fulfilment.
• Manage technical support, repairs and after-sales activities.
• Lead London Ride & Service Hub operations.
• Coordinate with manufacturing and quality teams in China.
• Monitor KPIs: delivery, inventory, returns, warranty, customer satisfaction.
• Continuously improve processes and operating efficiency.

Skills

Operations leadership

3PL & warehouse management

Inventory management

Cross-functional coordination

ERP/WMS proficiency

Problem solving

Tools

ERP/WMS

Job description

Leon Cycle is seeking an experienced Operations Manager - UK to oversee day-to-day UK operations, including inventory, warehousing, logistics, customer service, after-sales and our London Ride & Service Hub. You will work closely with the UK Sales & Operations Director, BD team and manufacturing in China to ensure efficient operations and scalable processes.

The role demands hands-on leadership, strong problem-solving skills and a track record of improving service quality and operational