UK Hospitality Operations Manager

Fitzgerald HR

Greater London

On-site

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive salary package and performance bonus

28 days holiday

BUPA private health and dental insurance

Job summary

Fitzgerald HR is seeking a Hospitality Operations Manager to join BNF Hospitality in London. This pivotal role requires significant multi-site experience to ensure operational excellence across a portfolio of high-end venues.

The ideal candidate will demonstrate strong people leadership skills, manage budgets, and support commercial initiatives. A competitive salary and performance bonus are included, along with a range of employee benefits.

Qualifications

Significant experience in restaurant, hospitality, or leisure sectors.
Strong ability to develop and manage teams.
Experience implementing standards across multiple venues.

Responsibilities

Lead operational performance across multiple hospitality venues.
Coach and develop General Managers and operational teams.
Monitor budgets, forecasts and operational KPIs.

Skills

Multi-site hospitality operations experience

People leadership skills

P&L management

Strategic thinking

Education

Degree or professional qualification in Hospitality Management

Job description

UK Hospitality Operations Manager

Application Deadline: 3 July 2026

Department: Operations

Employment Type: Full Time

Location: London

Description

Join BNF Hospitality and play a key role in driving operational excellence across a portfolio of premium London hospitality venues.

Location: London (Head Office based with regular on‑site visits) | Position: Full‑time, Permanent, On‑site | Salary: Competitive + Performance Bonus

BNF Hospitality operates a collection of high‑end hospitality brands, including Isabel Mayfair and Nathalie venues across London. Working closely with General Managers and Head Office functions, the Hospitality Operations Manager will play a central role in ensuring operational consistency, commercial performance and exceptional guest experiences across the estate.

Operating within a fast‑paced and entrepreneurial environment, this is an opportunity to join a growing hospitality business where operational excellence, people leadership and commercial success are at the heart of the organisation.

About the role

We are seeking an experienced and commercially minded Hospitality Operations Manager to join BNF Hospitality.

This is a senior operational role responsible for supporting the performance of multiple hospitality venues across London. Working closely with General Managers, Finance, Marketing and People teams, you will play a key role in delivering operational excellence, people development and commercial performance across the business.

The role acts as a critical link between Head Office and venue operations, ensuring business objectives, operational standards and people initiatives are effectively implemented across all sites.

The successful candidate will be comfortable operating autonomously, influencing stakeholders and leading operational initiatives within a dynamic hospitality environment.

Key Responsibilities

Operational Leadership

Lead operational performance across multiple hospitality venues
Monitor venue performance against budgets, forecasts and key performance indicators
Identify opportunities to improve operational efficiency, profitability and service delivery
Ensure operational policies, procedures and service standards are implemented consistently across all venues

People Leadership & Development

Line‑manage and support General Managers and selected Head Office employees across the hospitality portfolio
Coach, develop and hold managers accountable for performance and operational standards
Support recruitment, onboarding, performance management and succession planning activities
Foster high‑performing teams and a positive culture across both venue and Head Office functions
Conduct regular operational reviews and management meetings

Commercial & Financial Performance

Work closely with Finance teams to oversee venue performance, budgets and labour management
Support revenue growth initiatives and commercial performance objectives
Monitor costs, operational expenditure and profitability across the portfolio
Provide operational insight and recommendations to senior leadership

Stakeholder Management

Act as a key link between Head Office and venue operations
Collaborate closely with Finance, Marketing and People teams to ensure alignment across the business
Build strong relationships with General Managers, suppliers and key stakeholders
Prepare and present operational updates and performance reporting to senior leadership

Strategic Contribution

Support the implementation of strategic initiatives, business improvements and future venue openings
Identify opportunities to enhance operational processes and guest experiences
Contribute to business growth plans and support operational planning and launch of future venues
Support continuity of operations and decision‑making in the absence of senior leadership where required

We are Looking for a Hospitality Professional Who:

Has significant multi‑site hospitality operations experience within the restaurant, hospitality or leisure sector
Has experience managing and developing General Managers and operational leadership teams
Has strong people leadership skills with a proven ability to coach, develop and hold managers accountable
Has strong understanding of P&L management, budgeting, labour control and operational performance metrics
Has experience implementing operational standards, policies and procedures across multiple locations
Is commercially minded with the ability to balance strategic thinking and operational delivery
Is comfortable operating autonomously and taking ownership of operational initiatives

Desirable:

Previous experience overseeing premium, luxury or high‑end hospitality venues
Experience within London‑based restaurant groups or multi‑site hospitality businesses
Exposure to new venue openings, business expansion projects or operational change programmes
Knowledge of health & safety, licensing and employment legislation within the hospitality sector
Degree or professional qualification in Hospitality Management, Business Management or a related discipline

If you are an experienced hospitality professional with a passion for operational excellence, people leadership and delivering exceptional guest experiences, we would love to hear from you.

Join BNF Hospitality and help shape the future success of a growing portfolio of premium hospitality venues across London.

Why Join Us?