National Operations Manager

Gather + Gather; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Personal development and training opportunities

Private medical eligibility

Wellbeing strategy

Recognition schemes

High-street discount vouchers

Professional subscriptions

Recognition schemes and people awards

Long service awards

High-street discount vouchers

Job summary

A national food service company is seeking a National Operations Manager for a 6-month fixed-term contract with potential extension. The role involves managing multiple sites to ensure high-quality food services and maintaining client relationships. An ideal candidate will have management experience in the catering or hospitality sector and a passion for food and customer service. Benefits include personal development opportunities, private medical eligibility, and wellbeing support.

Qualifications

• Experience in a management role within contract catering or hospitality sector.
• Strong interpersonal skills and a passion for customer service.
• Computer and administrative skills.
• Excellent communication and client relationship skills.
• Organised with attention to detail.

Responsibilities

• Manage a workplace contract with 9 sites, ensuring service quality.
• Maintain positive client relationships and meet financial targets.
• Recruit, develop, and train team members.
• Ensure compliance with policies and procedures.
• Deliver financial budgets and drive net income.
• Support sales growth through marketing and promotions.

Skills

Management in contract catering or hospitality

Passion for food and customer service

Strong communication skills

Organisational and leadership skills

Attention to detail

Administrative skills

Tools

MS Office

Job description

National Operations Manager – 6 month fixed term contract (potential to extend)

Location

Flexible – sites in Scotland, Cambridge, Newcastle, Andover, Coventry

Working Pattern

Monday – Friday, 40 hours per week

Key Responsibilities

• Overall efficient and effective management of a workplace contract with 9 sites – £4.2m turnover, ensuring great quality, consistent food and beverage services for breakfast, lunch and dinner
• Maintain positive client relationships to ensure true partnership in their business
• Experience with managing shift work
• Ability to set standards within food
• Passionate about quality high‑end retail food options to be provided on site
• Manage recruitment, development, and training of team members
• Ensure the contract is fully compliant with company policies and procedures
• Deliver on agreed financial budgets and run commercially in line with net income and cost targets
• Support sales revenue growth through marketing and promotional activities

Ideal Candidate

• Experience working in a management role within the contract catering or hospitality sector – high street applications welcome
• Real passion for food, customer service, and commercial awareness
• Strong communication skills – both written and verbal
• Computer and administrative skills
• Excellent interpersonal, organisational, and leadership skills
• ‘Can do’ attitude and great attention to detail

Benefits

• Personal development and training opportunities
• Private medical eligibility
• Eye care
• Wellbeing strategy – including employee assistance programme and salary finance options
• Family‑friendly support
• Regular social events and communication with leaders
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• High‑street discount vouchers