UK Growth & Operations Lead

Triwill Group; United Kingdom; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

BJAK is seeking an Operations Strategy Lead for the UK to own the operational backbone of our UK business. You will ensure daily operations, internal systems, and customer-facing execution run smoothly and scale effectively.

You will partner with the CEO to translate business objectives into strong on-the-ground execution, building systems, leading teams, and stepping in when needed. This is a hands-on leadership role in a growing fintech environment.

Qualifications

• Experience leading operations and admin teams in tech/fintech or fast-scaling environments.
• Hands-on mindset with the ability to solve problems directly, not just delegate them.
• Strong organisational, execution, and problem-solving skills.
• Ability to work cross-functionally and drive execution without formal authority.

Responsibilities

• Define and execute operational strategies that support growth and UK objectives.
• Run day-to-day operations across customer service, administrative operations, and internal workflows.
• Hire, lead, and develop a high-performing operations and admin team with ownership culture.
• Own process improvement, identify bottlenecks, automate where possible, and cut costs while increasing speed.
• Lead the customer support function and intervene hands-on during high-stakes or escalated cases.
• Oversee company administration and internal operations, including office management, vendor coordination, and adherence to policies.

Skills

Operations leadership

Team management

Process improvement

Cross-functional collaboration

Problem-solving

Execution-focused

Job description

BJAK is seeking an Operations Strategy Lead for the UK to own the operational backbone of our UK business. You will ensure daily operations, internal systems, and customer-facing execution run smoothly and scale effectively.

You will partner with the CEO to translate business objectives into strong on-the-ground execution, building systems, leading teams, and stepping in when needed. This is a hands-on leadership role in a growing fintech environment.