UK Fulfilment Lead - Ops & Team Growth (On-site)

Nivoda; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Vibrant culture

Growth opportunities

Expansion phase

Job summary

Nivoda is seeking an Operations Manager for our UK hub in London, based 100% on-site in Hatton Garden. You will own fulfilment performance across intake, QC, shipping, and returns, while building strong relationships with suppliers and carriers.

This hands-on role requires managing a 3-person team, setting standards, and driving scalable processes in a fast-growing environment. You will lead the rollout of new fulfilment streams, optimize workflows, and ensure high service levels.

Qualifications

• 6–8 years in operations, fulfillment, logistics-based office management or within diamond, gemstone, or luxury goods
• Extensive experience directly managing people or leading teams
• Demonstrated ability to execute and enforce daily operational workflows
• Clear, effective communication skills and a highly organised approach
• Desire and ability to work in a fast-growing company where processes change continuously

Responsibilities

• Own UK Hub Logistics & Fulfilment Performance: drive KPIs across speed, accuracy, and service levels
• Own end-to-end performance for intake, QC, shipping, and returns
• Lead rollout and optimisation of new fulfilment streams for UK
• Identify bottlenecks and implement process improvements to increase throughput
• Manage, coach, and develop a team of 3 across intake, QC, shipping, and returns
• Run regular team check-ins and give direct feedback
• Foster a culture of accountability, precision, clarity, and growth
• Act as primary interface between UK fulfilment and other teams
• Collaborate with other Nivoda hubs for cross-hub alignment

Skills

People management

Operational excellence

UK hub logistics

Cross-functional collaboration

Education

GIA or Gem A qualification

Tools

Excel/Sheets

Job description

Nivoda is seeking an Operations Manager for our UK hub in London, based 100% on-site in Hatton Garden. You will own fulfilment performance across intake, QC, shipping, and returns, while building strong relationships with suppliers and carriers.

This hands-on role requires managing a 3-person team, setting standards, and driving scalable processes in a fast-growing environment. You will lead the rollout of new fulfilment streams, optimize workflows, and ensure high service levels.