UK Field Service Engineer - Industrial Cleaning Equipment

ICE - Industrial Cleaning Equipment; Bedford; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave plus bank holiday

Enhanced workplace pension scheme

Access to ICE Cube discount and well–g

Life assurance 2x annual salary

Bonus after years of service

Holiday buy back scheme

Job summary

ICE - Industrial Cleaning Equipment is hiring a Field Service Engineer to service and repair cleaning machinery across the UK. The role is field-based with home location anywhere in the UK, requiring diagnostic and maintenance work on vacuum cleaners, pressure washers, scrubbers, and sweepers.

You will troubleshoot, service, and repair equipment, order parts, and update customer sites in SERVICESMARTPro, while ensuring adherence to SLAs and safety standards.

Qualifications

• Experience in diagnosing, servicing and repairing industrial cleaning equipment.
• Ability to interpret technical manuals, schematics, and diagrams.
• Strong communication skills with customers and colleagues.
• Proficiency in using diagnostic tools and hand/power tools.

Responsibilities

• Provide quality support to customers with courteous and knowledgeable communication.
• Attend and complete repairs within contracted service levels.
• Attend follow-up calls to complete repairs where parts were ordered.
• Carry out scheduled preventative maintenance and PA Test calls on time.
• Update jobs in real time on the central database SERVICESMARTPro (SSP).
• Order parts via the system to complete breakdown calls and manage van stock.
• Maintain vehicle condition and promote the quality brand.
• Adhere to Health and Safety rules at all times.

Skills

Mechanical aptitude

Electrical systems

Hydraulic systems

Reading schematics

Customer communication

Tablet proficiency

Safety compliance

Preventive maintenance

Tools

Diagnostic instruments

Hand tools

Power tools

Tablet devices

Job description

ICE - Industrial Cleaning Equipment is hiring a Field Service Engineer to service and repair cleaning machinery across the UK. The role is field-based with home location anywhere in the UK, requiring diagnostic and maintenance work on vacuum cleaners, pressure washers, scrubbers, and sweepers.

You will troubleshoot, service, and repair equipment, order parts, and update customer sites in SERVICESMARTPro, while ensuring adherence to SLAs and safety standards.