UK E-Commerce Growth Lead (Hybrid)

Assurant, Inc.; Tunstall; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Performance bonus

Wellbeing benefits

Internal wellbeing programme

Learning and development

Job summary

Assurant, Inc. is seeking a UK eCommerce Manager to grow online and retail sales of technology devices and services. You will own the customer journey and P&L, shaping strategy while delivering day-to-day online and in-store delivery in a hybrid setup.

You will lead cross-functional teams, manage budgets, and drive multichannel growth across MNOs, retailers and leasing partners. The role requires strong data, analytics and collaboration to optimise performance.

Qualifications

• Experience growing eCommerce or retail sales and establishing strong commercial relationships with MNOs, retailers and leasing partners, ideally in used devices or consumer electronics.
• Commercial awareness with budgets, forecasting, targets or P&L performance.
• Confident using data and web analytics to guide decisions and improve performance.
• Practical knowledge of cloud-based multichannel e-commerce platforms such as Rithum/ChannelAdvisor, CMS, and digital marketing practices.
• Ability to lead projects, manage competing priorities and collaborate across functions.

Responsibilities

• Grow sales and develop strategic channels across MNOs, retailers, leasing partners and other channels.
• Turn insight into action using data and customer insight to optimise online and retail sales.
• Collaborate with marketing, sales, IT and operations to deliver a joined-up customer journey.
• Manage commercial performance including budgets, forecasts, sales targets and P&L reporting.
• Explore market opportunities by staying updated on customer needs and tech trends.
• Lead digital marketing activity across PPC, SEO, display, affiliates and email marketing.
• Ensure activities meet legal, regulatory and internal approvals.
• Oversee end-to-end eCommerce operations and resolve issues affecting customers and performance.
• Communicate progress with senior stakeholders on key metrics, risks and opportunities.

Skills

eCommerce growth

Channel management

Data-driven decisions

Budgeting & forecasting

Project leadership

Digital marketing

Stakeholder communication

Microsoft 365

Contract negotiations

Regulated environment

Tools

Rithum ChannelAdvisor

CMS

Microsoft 365

Job description

Assurant, Inc. is seeking a UK eCommerce Manager to grow online and retail sales of technology devices and services. You will own the customer journey and P&L, shaping strategy while delivering day-to-day online and in-store delivery in a hybrid setup.

You will lead cross-functional teams, manage budgets, and drive multichannel growth across MNOs, retailers and leasing partners. The role requires strong data, analytics and collaboration to optimise performance.