UK E-Commerce Lead - Tech Devices (Hybrid)

Assurant Device Care Limited; Tunstall; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Performance bonus

Wellbeing programme

Learning & development opportunities

Financial benefits

Job summary

Assurant Device Care Limited in the United Kingdom is seeking an experienced UK eCommerce Manager to shape and grow online and retail sales of technology devices and services. You will own the customer journey and P&L while using commercial insight, data and cross-functional collaboration to create simple, effective experiences for our customers.

This is an opportunity to influence strategy while staying close to day-to-day delivery in a flexible, supportive environment.

Qualifications

• Demonstrable experience growing eCommerce or retail sales and establishing strong commercial relationships with mobile network operators (MNOs), retailers and leasing partners.
• Commercial awareness with budgets, forecasting, targets or profit-and-loss performance.
• Confidence using data, web analytics and customer insight to drive decisions and improve performance.
• Practical experience with cloud-based multichannel e-commerce platforms such as Rithum (ChannelAdvisor) and CMS, plus digital marketing practices (SEO, SEM, PPC, affiliates, email).
• Ability to lead projects and manage competing priorities across functions.
• Clear communication of performance, recommendations and risks to diverse audiences.
• Proficiency with Microsoft 365 tools and adapting to new systems.
• Proactive, collaborative approach and sound judgement working independently.

Responsibilities

• Grow sales and develop strategic channels with MNOs, retailers and leasing partners.
• Turn insight into action using data and customer insights to optimise online and retail sales.
• Collaborate with marketing, sales, IT, operations and support to deliver a joined-up customer journey.
• Manage budgets, forecasts, sales targets and P&L with clear reporting on results.
• Explore market opportunities and stay ahead of customer needs and trends.
• Lead digital marketing activities across PPC, SEO, display, affiliates and email.
• Ensure activity meets legal, regulatory and internal requirements including approvals.
• Oversee day-to-day eCommerce operations end-to-end and resolve performance issues.
• Share progress with senior stakeholders through meaningful, regular updates.

Skills

eCommerce growth

MNO & retail relationships

Budgeting & forecasting

Data analytics & customer insight

Digital marketing leadership

Cross-functional collaboration

Project leadership

Stakeholder communication

Microsoft 365

Flexibility & independence

Tools

Rithum ChannelAdvisor

CMS

Web analytics

SEO/SEM/PPC tools

Google Analytics

Job description

Assurant Device Care Limited in the United Kingdom is seeking an experienced UK eCommerce Manager to shape and grow online and retail sales of technology devices and services. You will own the customer journey and P&L while using commercial insight, data and cross-functional collaboration to create simple, effective experiences for our customers.

This is an opportunity to influence strategy while staying close to day-to-day delivery in a flexible, supportive environment.