UK Deductions Analyst

MPM Products Ltd.; Manchester; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

MPM Products Ltd. in Manchester is seeking a Deductions Analyst to review customer deductions and safeguard financial integrity of deduction-related transactions.

You will perform root cause analysis, resolve disputes with retailers, and produce detailed reports, collaborating with Customer Service and 3PL to ensure accurate invoicing and trading terms. This permanent, on-site role requires strong communication, solid accounting knowledge and a proactive approach in a fast-paced FMCG

Qualifications

• Experience working with retailer credit/collections and deduction management.
• Strong accounting knowledge and attention to detail.
• Excellent written and verbal communication and problem-solving skills.
• Experience in FMCG industry and order-to-cash processes.

Responsibilities

• Responsible for timely and accurate reconciliation and analysis of customer deductions.
• Investigate and resolve retailer claims relating to invoice discrepancies, pricing errors, promotional funding, logistics compliance and service level penalties.
• Build strong relationships with key account deductions teams.
• Work with customers to challenge disputed deductions and resolve to support accurate invoicing.
• Monitor customer accounts to ensure adherence to agreed trading terms and challenge invalid deductions in accordance with contractual agreements.
• Collaborate with Customer Service and 3PL contacts to review deductions information such as shortages and returns to support accurate deductions management.
• Identify deduction patterns and possible operation issues and assist in solution development with sales, brokers and customer teams.
• Work with Sales to understand promotions and discounts to support related deductions.
• Maintain up-to-date records of remaining deduction balances and prepare deduction reporting to support Sales with customer reviews.
• Challenge ways of working to improve results and processes to drive down logistics deductions and prevent recurrence.

Job description

UK, Manchester Head Office/ Permanent/ SALARY: COMPETITIVE

Job Purpose

The Deductions Analyst is responsible for reviewing all customer deductions and resolving any inaccurate or disputable deductions in a timely manner. The Deductions Analyst owns the responsibility of the financial integrity of all deduction-related transactions. Major responsibilities include root cause analysis, validation, resolution and reporting of all customer deductions.

Key Responsibilities

This role deals with a wide variety of work tasks including, but not limited to, the following:

• Responsible for timely and accurate reconciliation and analysis of customer deductions
• Investigate and resolve retailer claims relating to invoice discrepancies, pricing errors, promotional funding, logistics compliance and service level penalties
• Build strong relationships with key account deductions teams
• Work with customers to challenge disputed deductions and resolve to support accurate invoicing
• Monitor customer accounts to ensure adherence to agreed trading terms and challenge invalid deductions in accordance with contractual agreements
• Work collaboratively with Customer Service and 3PL contacts to review deductions related information such as shortages, overages, damages & returns to support accurate deductions management
• Identify deduction patterns and possible operation issues as needed and assist in solution development with sales, brokers and customer teams
• Work with the Sales team to understand promotions and discounts to support accurate related deductions
• Maintain up-to-date records of remaining deduction balances and prepare deduction reporting to support Sales with customer reviews where required. Perform account reconciliation as needed.
• Challenge ways of working to improve results and processes. Find the root cause of issues and identify continuous improvement strategies to drive down logistics deductions (Overages, Shortages & Damages) and prevent deduction issues from reoccurring

Knowledge, Skills and Experience

• Experience working with retailer customer credit/collections, accounts receivable or deduction management
• Working knowledge of Accounting
• Excellent written and oral communication, accuracy and attention to detail
• Strong problem-solving skills
• Highly driven, engaged, and energising individual
• Ability to self-manage and motivate
• Highly organised and methodical
• Commercially minded
• Effective relationship builder
• Action orientated
• Fast Moving Consumer Goods (FMCG) industry experience
• Order to cash cross functional experience