UK Client Services Specialist, Operations

Circana-UK; Bracknell; Hybrid; GBP 42,000 - 63,000; Full time

Job summary

Circana is seeking a Client Specialist in Operations for the UK to manage client data inquiries and ensure accurate resolution of data issues across internal teams.

Based in the UK, you will build trusted relationships with external clients, communicate clearly in English, and collaborate with Operations, Commercial, Product, and Research Science to drive outcomes and maintain high data quality across platforms, upgrades, and launches while traveling domestically and internationally as needed.

Qualifications

• Extensive experience in retailer and consumer data.
• Excellent English communication, both written and spoken (C1).
• Strong client-facing communication skills at all levels.
• Solid market research data skills.
• Ability to collaborate with internal teams, monitor workflow, and ensure follow-through.
• Excellent organization with multitasking across projects.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Willingness to travel domestically and internationally.

Responsibilities

• Build strong, trusted client relationships as the main contact for data inquiries, activity, and enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues with internal groups.
• Articulate Circana processes and decision making for data inquiries.
• Prepare written and verbal communications detailing issues, findings, and impacts to external audiences.
• Proactively brief clients on data changes due to upgrades or launches before release.
• Maintain understanding of industry categories to support client interaction.
• Gather client enhancements and represent needs for internal discussion.
• Attend client meetings as needed.
• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
• Coordinate with Client Service, Operations, Commercial, Product, Research Science, and support groups to resolve inquiries.
• Monitor patterns in client inquiries to drive process improvements.
• Keep Commercial updated on client interactions, both reactive and proactive.
• Master Circana processes to investigate and articulate inquiries.
• Support senior management in setting department strategies and direction.

Skills

Retail data experience

Client communication

English proficiency

Project coordination

Stakeholder collaboration

Data analysis

Tools

Excel

Job description

Circana is seeking a Client Specialist in Operations for the UK to manage client data inquiries and ensure accurate resolution of data issues across internal teams.

Based in the UK, you will build trusted relationships with external clients, communicate clearly in English, and collaborate with Operations, Commercial, Product, and Research Science to drive outcomes and maintain high data quality across platforms, upgrades, and launches while traveling domestically and internationally as needed.