Client Services & Data Quality Specialist

Circana; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Circana is seeking a Client Specialist in Operations for UK-based client service. You will serve as the main client contact for data inquiries, troubleshoot data quality issues, and clearly communicate processes and impacts across internal teams and clients.

You will collaborate with operations, commercial, and product teams to resolve inquiries, while building trusted relationships and providing proactive data change communications during upgrades or launches.

Qualifications

• Extensive experience in retailer and consumer data.
• Bachelor’s degree required.
• Strong English communication skills (written and spoken).
• Proficiency in Excel (pivot tables, VLOOKUP).
• Experience communicating with clients at various levels.
• Ability to partner with internal teams and manage multiple projects.

Responsibilities

• Build trusted, ongoing relationships with clients as their main contact for data inquiries, activities and category enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues with internal teams as needed.
• Clearly articulate Circana processes related to data inquiries and decisions.
• Prepare written and verbal communications detailing issues, findings, resolutions and impacts to external audiences.
• Proactively inform clients of data changes due to upgrades or launches before data release.
• Attend client meetings as necessary.
• Collaborate with Practice leads, Commercial teams, Operations, Product, and Research Science to resolve inquiries and communicate updates.

Skills

Retailer data experience

Client communications

Excel

Market research data

Cross-functional collaboration

Data issue resolution

Travel flexibility

Education

Bachelor's degree

Tools

Excel

Job description

Circana is seeking a Client Specialist in Operations for UK-based client service. You will serve as the main client contact for data inquiries, troubleshoot data quality issues, and clearly communicate processes and impacts across internal teams and clients.

You will collaborate with operations, commercial, and product teams to resolve inquiries, while building trusted relationships and providing proactive data change communications during upgrades or launches.